Keosha Poole, Cspo Email & Phone Number

Clearwater, Fl, Us

Ottawa, On, Ca

Irving, Texas, Us

Falls Church, Virginia, Us

•Adhere to the Privacy Act as it relates to the confidentiality of information received.•Assisted with side-by-side mentoring for new employees during training and after training as needed.•Maintained a current understanding of the Program’s standard operating procedures, processes, and Program policies as provided during training.•Followed established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules, and responding to numerous phone inquiries.•Utilized Salesforce and other standard technology such as telephone, e-mail, and web browser to perform job duties.•Assisted in systems training and adoption of new methods and mentor new agents.

Tampa, Florida, Us

•Identified fiscal implications and sustainability applications for new technology and uses as waste reduction tool through detailed market analysis. •Determined efficiency rates of new technology and analyzed historical data to guide decision making using linear regression. •Identified trends, influences, needs, and challenges within industry for competitive strategy development.•Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Tampa, Fl, Us

•Provided infrastructure and on-going operational support for companies including; recruitment, mentoring, and coaching.•Helped students develop business plans, tracked mentor/student client interactions, database management, and incubator client survey collection and analysis. .•Attended various tech events in the community and promoted USF, TBTI, and SII.•Collected and analyzed data to evaluate current program success and to make future improvements.•Evaluated program administration and delivery processes, recommended changes, created processes or systems as needed, and managed relevant stakeholders.•Implemented a comprehensive management and succession plan and led regular stakeholder meetings to keep all interested parties updated in project progress via SharePoint. Co-Founder April 2013- March 2015 •Effectively conceptualized, developed, and launched business incubator in 6 months with a starting budget of $200,000.•Established partnerships between USF Center for Entrepreneurship, Tampa Bay Technology Incubator, Hillsborough County, and Florida High Tech Corridor. •Established, monitored, and improved training programs on project management, financial analysis, and marketing over 2 recruitment cycles.•Interviewed pilot team site users to effectively understand their experience to develop future collaborative spaces and training materials.

• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Controlled company wide marketing budget of over $200,000 annually.• Maintained research database by identifying and assembling marketing and customer information. • Maximized sales by developing customer and partner incentive programs that resulted in 93% customer retention rate and 39% increase in new partnerships.• Generated competitive research and reviewed industry benchmarks to aid in data driven decision-making and long term strategic planning.

Tampa, Fl, Us

•Responsible for sales and maintaining relationships with clients regarding professional training. •Built and expanded business with key account clients.•Identified needs, planned, and managed relationships for specifically Business Development Manager.

Master Of Arts - Ma, Global Sustainability

Master Of Science (M.S.), Entrepreneurship In Applied Technologies

Bachelor'S Degree, Business Administration

High School Diploma, General Studies