Ken Peoples Email & Phone Number

St Louis, Missouri, United States

Proficiently manage escalated complaints from all three primary support channels, including in-app messaging, voice, and email.Conduct thorough root cause analysis of complaints, enabling the identification of systemic, non-systemic, and operational issues, to facilitate targeted corrective actions and minimize complaint escalations.Ensure strict adherence to Regulation E (Reg E) compliance standards in resolving customer disputes and financial discrepancies, providing expert… Show more Proficiently manage escalated complaints from all three primary support channels, including in-app messaging, voice, and email.Conduct thorough root cause analysis of complaints, enabling the identification of systemic, non-systemic, and operational issues, to facilitate targeted corrective actions and minimize complaint escalations.Ensure strict adherence to Regulation E (Reg E) compliance standards in resolving customer disputes and financial discrepancies, providing expert guidance to the team on regulatory requirements.Collaborate closely with diverse teams to drive continuous enhancements and elevate the Cash App experience.Demonstrate proficiency in collaborating cross-functionally with stakeholders throughout Block, Inc. (Cash App, Square, Tidal) to ensure alignment with regulatory standards and practices. Show less

Greater St. Louis Area

Delivered comprehensive technical support, encompassing hardware and software troubleshooting, upgrades, and maintenance, to ensure optimal customer satisfaction.Established and fostered strong customer relationships while actively contributing to the development and sales of tailored solutions that precisely address individual customer requirements.Championed employee development by providing training on effective client communication techniques and empowering them to craft… Show more Delivered comprehensive technical support, encompassing hardware and software troubleshooting, upgrades, and maintenance, to ensure optimal customer satisfaction.Established and fostered strong customer relationships while actively contributing to the development and sales of tailored solutions that precisely address individual customer requirements.Championed employee development by providing training on effective client communication techniques and empowering them to craft customized solutions that precisely meet customer needs.Generated an annual revenue exceeding $1.3 million through services and product sales.Actively participated in regular product knowledge training sessions and shared insights with the team, contributing to a dynamic and informed sales environment. Show less

Greater St. Louis Area

Assisted store management team in day-to-day operations, including merchandising, cash functions, loss prevention, and customer service.Provided comprehensive training and eff ective supervision to a team, adeptly assigning tasks to ensure optimal daily production levels and a well-organized work environment.Implemented continuous process improvement initiatives to enhance efficiency and customer service.Facilitated regular team meetings to discuss ongoing challenges… Show more Assisted store management team in day-to-day operations, including merchandising, cash functions, loss prevention, and customer service.Provided comprehensive training and eff ective supervision to a team, adeptly assigning tasks to ensure optimal daily production levels and a well-organized work environment.Implemented continuous process improvement initiatives to enhance efficiency and customer service.Facilitated regular team meetings to discuss ongoing challenges, share best practices, and implement improvements based on customer feedback, aligning with the company's commitment to excellence.Ensured compliance with all company policies and procedures, applying a detail-oriented approach to maintain operational integrity. Show less

Orlando, Florida Area

Enhanced skill set through continuous interaction with customers and colleagues, fostering proficiency in problem-solving, teamwork, and exceptional communication.