Keren Yu Email & Phone Number

Burnaby, Bc, Ca

Tech Support Services and Knowledge Management - French

Toronto, Ontario, Canada

• Automated the Tech & Ops Monthly Enterprise Portfolio Report from Excel templates to PlanviewSaaS tool, leveraging strategic change management and impact assessment to onboard 20+projects and develop integrated Dashboards for business review. Changes reduced work effortsfrom 5 days to 3 days and 6 people to 1 person.• Improved and executed quality assurance practices to govern benefits tracking and portfolio riskmanagement, continuously improving processes and collaborating with stakeholders• Led and developed the support model for Tech & Ops’ Expenditure Management project, ayear-long migration from Planview On Prem tool to Management Information System platform• Promoted onboarding efficiency by creating and evolving playbooks detailing operatingprocedures and dashboard requirements for the team and Tech & Ops stakeholders

Toronto, Ontario, Canada

Career Launch Program is a 1 year contract opportunity which provides hands-on experience in 3 diverse rotations across RBC. Rotation 1 - Canadian Banking Operations, Mortgage Deferral Team• Processed mortgage payment deferrals through virtual onboarding, providing financial relief toindividuals directly impacted by COVID-19Rotation 2 - Inside Out LGBTQ Film Festival, Community Partnerships Coordinator• Liaison between RBC and Inside Out LGBTQ Film Festival by conducting market valuation researchto restructure the 2021 Membership and Sponsorship Models in response to digital hybrid festivaleventsRotation 3 - Delivery Excellence & Capability Enablement, Tech & Operations• Project management role in Practitioner Learning Lounge, a talent development campaign focusedon enabling 1500 Tech & Ops employees in agile readiness. Created relationships with variouscross-functional stakeholders, navigating constant changes to maximize engagement andawareness

Toronto, Canada Area

• Managed all internal and external partnerships by maintaining administrative records, partnership categories, and funding allocation, ensuring seamless communication between departments • Refreshed data collection tools, increasing validity in multiple fiscal year-end reports

Toronto, Canada Area

• Implemented the Kaizen model to develop advancement strategies against human error and decrease in production loss through injuries, resources, and money

Toronto, Canada Area

• Completed extensive literature reviews on 4 research experiments and the effects of age and memory on vision• Updated data collection tools and conducted data transcription by familiarizing with EEG equipment, Biopac and BioSemi softwares, and Microsoft Excel, resulting a more efficient and detailed research procedure