Keri Cloud Email & Phone Number

Greater San Diego Area

CRM Agent 2011-2012Promoted to Admin SCRM Agent 2013-2016Promoted to Senior Support Agent for Social CRM 2016Promoted to Dept Lead CRM 2019Promoted to Supervisor 2021promoted 2019- current Department Lead promoted Aug 2021 SCRM Department Supervisorpromoted Aug 2022 SCRM Marketing Manager Marketing:• Customer Retention Marketing Strategies• Create and implement Target Market Promotions• Best practices coaching for customer retention and improved online presence through social media solutions, Consumer Reviews Marketing, and Brand SEO awareness.Building/ creating and managing business Websites.2nd level cancellation teamNew employee trainingLead RCI- Running a small group to discuss, organize and implement continuous improvements for standard work and processes.

San Diego, California, United States

I am responsible for Supervising the Marketing department consisting of dedicated support agents, sales team, website team, tech support and Google Ads.

Greater Seattle Area

Leasing Agent 1995-1996Assistant Manager 1996-1997Property Manager 1997-2007Manage million dollar+ Real Estate assets. Which involves the daily operations at the individual property level and includes marketing and promotion, tenant screening and selection, managing rent, coordination of the maintenance and repair function, optimizing building efficiency and acting as liaison between owners, investors, vendors, and tenants. Also handling HR responsibilities at the site level.

Personal Trainer

Associate'S Degree, Business Administration And Management, General