insurance roof jobs and more

Installer Relations: background checks, on-boarding paperwork, General Liability Insurance documentation and verification, Workers Compensation documentation and verification, EPA Lead Paint certification documentation and verification, new installer recruiting, initial contact through completion of the on-boarding process ending in activation.A/R: Collecting on finished and unpaid jobs via phone calls, emails, and collection letters.Services, scheduling, and other office duties.

A mid-management position manning the Questions Line in the Restoration Hardware call center. Any calls from the front-line customer service advocates in need of help with an issue, an irrate customer, approval for anything beyond their level of authorization, and general problem solving, came straight to my team.

Application screening, screening phone calls, intial interviews, second and third interviews, on-boarding paperwork, orientations, initial training, and continued/extensive training.