Keri Davis Email & Phone Number

Columbus, TX, US

Austin, Texas Metropolitan Area

-Manage renewal opportunities and forecasting for assigned accounts-Identify and secure upsell opportunities for new revenue streams-Manage contracts to ensure compliance with business guidelines and legal policies -Lead customers to achieve maximum benefit by emphasizing and demonstrating the value of support-Improve revenue recovery and renewal retention.

-Global management of third party maintenance contracts, licensing, and recurring expense forecast for R&D-Negotiated vendor selection, contracts, pricing, terms, and conditions for third party agreements -Negotiations efforts netted over $600,000 in savings YOY-Lead license management and reduced financial risk associated with third party.

Alpharetta, GA

-Lead customer-based research for product development and release management teams-Lead implementation of support system adoption and migration effort-Managed progress-to-resolution for all product-related customer escalations -Organized biannual customer group meetings -Supported development organization with release efforts

-Managed client project operations-Assisted development team with systems engineering-Measured and reported quarterly service metrics-Co-developed and managed customer knowledge database-Authored and administered company training materials

-Managed over 300 customer accounts in a 24 x 7 environment-Demonstrated value to achieve annual customer renewal business-Chronicled techniques and courses of action for future training and development-Performed product demos for prospective clients-Continually improved and managed vendor relationships