Director Of Clinic Operations
Greater Los Angeles Area
• Responsible for operations management and oversight of 19 clinics in Los Angeles County that provide 220,000 patient visits annually for reproductive health services.• Supervised 17 Center Managers; indirectly supervise 130 clinic staff.• Ensured objectives are met in all areas of program operations including visits, service and financial trends, quality assurance issues and customer satisfaction. • Developed and managed combined budgets of over $23 million, ranging from $850,000 to $2.2 million; assuring effective management of financial resources and monitoring of revenue and expense goals.• Key member of project management team that implemented Next Gen Practice Management and Electronic Health Record System; including system selection, file build, workflow analysis, staff training, and post implementation quality assurance monitoring.• In collaboration with the Board of Directors, developed organization’s strategic plan.• Monitored compliance with licensing and regulatory agencies’ requirements. • Spearheaded the opening of eight new clinic sites.• Achieved a 70% increase in patient volume over a seven year period by implementing clinic workflow and appointment scheduling improvements and efficiencies.• Implemented key programmatic initiatives in health centers; monitored and evaluated progress towards goals and served as liaison during foundation site visits. • Integrated information technology systems into clinic operations for managerial and statistical reporting.• Program Manager of Federal Title X Family Planning grant; responsible for all aspects of program compliance and reporting.
