Technical Support Agent
Current-Creates relationships by partnering and collaborating with peers, supervisors, and higher level service center personnel to answer more complex customer questions. -Contact new customers to follow up or sell a particular service or take inbound customer service queries depending on the project.- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.