Kermit Smith Email & Phone Number

Fort Worth, Texas

Fort Worth, Texas

Maintain aerospace ground equipment (AGE) to support aircraft systems or subsystems and tactical air control systems (TACS).Perform periodic service and operational inspections on electrical and mechanical control systems.Troubleshoots, tests, overhauls, modifies, repairs and maintains in serviceable condition all powered and non-powered AGE including diesel, gasoline and gas turbine engines, electrical and engine driven generators, air compressors, air conditioners, heaters, and hydraulic test stands.Diagnose mechanical and electronic circuitry malfunctions using visual and auditory senses, test equipment and technical publications.Perform as a trainer for new recruits, to ensure they are trained according to Air Force Standards.Perform as the safety liaison for the shop to ensure everyone is kept up to date on new safety regulations as they are sent down from higher commands

I Support the US Attorney's Office for the Texas Northern District- creating and utilizing databases for investigations, case development, and case management- preparing and presenting evidence electronically in criminal and civil trials and other court proceedings- managing and operating a variety of computer hardware such as printers, plotters, audio-visual devices, and other state-of-the-art software and hardware equipment- conceptualizing exhibits and completing special presentation projects- providing a variety of litigation support services to assist attorneys in preparing for trial- performing work that involves communicating information through visual means.

Respond to emergency restorations of NAS facilities.Complete hands-on work of assigned FMP projectsInquiries and/or requests are resolved in a timely manner.Works to assure the proper maintenance of the FMP equipment and shop.Perform special and routine maintenance tasks on FAA owned and leased equipment to assure it is available when needed.Familiar with requirements on personnel expenditures; including small purchases, cost accounting codes, use of BPA’s, restricted purchases, travel vouchers, etc.Develop material lists and procures material necessary for project completion, assuring maximum benefit for the funding used.Required reports and supporting documentation are completed in a timely manner.Provide/Install new and/or upgrade existing power to NAS facilities.Maintain an inventory of tools required on daily basis to ensure the right range of tools is available when needed.Maintain generators used in emergency situations to support loss of power at NAS facilities.

Implemented processes in accordance with ITIL methods to provide feedback to 3rd Level Managers.Reviewed all critical Priority 1 notifications and monitor the progress of those critical outages to make sure that service level agreements were met.Escalated incidents as needed to ensure resolutions were rendered in a timely manner.Ensure “warm” handoff of incident transfers from queue to queue (This involved incidents that were passed back and forth between departments as well as incidents that were sent to the wrong support queue).Monitored the progress of open incidents. If needed, setup conference calls between various support groups to assure the incident was resolved in a timely manner.Engaged support group/s as deemed necessary based on subjective evaluation for each incident on a case by case basis to assure proper handling of issues.Provide periodic reporting to ET managers using various reporting tools.

Provided remote phone support for 11,000 employees with an average of 60 calls per day and an avg. handle time of 6 min. per call. Used various remote software to remote into a user’s workstation to resolve their issue. Provided client/server support for Windows Server and Novell Netware 6 WAN, Citrix Server.Responsible for education of policy and procedure for offshore desk in New Delhi, India – 22 techs.Created and managed a knowledgebase website using MS FrontPage and provide training for new Support Agents.Supported: WinXP, Win2K and Citrix and Windows Terminal Services clients. Software: MS Office, Exchange/Outlook, Citrix CMC and RSA token database, AS400 terminal emulation, in-house proprietary banking software apps, Custom intranet applications, Alltel/Fidelity CPI, Internet browsers, LAN/WAN connectivity, problem escalation processes. Demonstrated proficiencies in areas concerned with the setup/config of PC’s, printers, peripherals, laptops, modems, jet-direct, and NIC’s.

Responsible for a variety of hardware, planning, design, development, support, and implementation of voice/data networks and telecommunication operations.Performed audits on specifications done by detail engineers in order to make sure that there are no defects, missing components, and materials excluded from the specification before it goes out to the customer and/or installers.Provided assistance in a Call Center environment to engineers, installers, and material logistics personnel to provide solutions in a time manner.Updated drawings using AutoCAD, Visio, and Excel in order to provide Telco customers with a final product using the applicable software application.Served as the primary auditor for the Dynegy project. An $11 billion backbone project that covers the major cities in the United States.Provided mentoring to various engineering groups to bring their documentation accuracy per the RBOC or CLEC standards

Assist in analyzing and defining network requirements and specifications.Assist with testing, installing, configuring and maintaining local area networks including hardware, middleware, and software to ensure the sharing and transmission of info.Performed work involving the analysis, design, documentation, development, modification, testing, installation, implementation, and support of new or existing application software.Prepared inputs, outputs, flow diagrams, decision logic tables, and interfaces with other application systems.Provided in-house technical expertise for the resolution of technical problems.Created, downloaded, and uploaded data for development, testing, and production

Installed, configured, troubleshoot, and maintain hardware and software to ensure the availability and functionality of the appropriate platform system.Recovered data in the event of hardware or software failure.Re-imaged laptops and workstation using Ghost imaging software.Participated in the implementation of commercial off-the-shelf (COTS) software.Provided help desk support to answer computer related questions to end users.Performed backups for the various systems to support the prevention of loss of data.Worked with the setup of Hubs and Muxs for communicating over local networks.Punched down/cross connected Voice/LAN wiring on punch down blocks for standard configuration.Installed, configured, and maintained various operating system environments.Worked with setting up interfaces between hardware in order for applications to communicate.

Associate, Aerospace Ground Equipment

Associate, Electronic Technology

Associate, Gen Studies In Engineering

Education

Activities and Societies: Member Kappa Alpha Psi, Fraternity Inc. Theta Lambda - SP90