Kermit Smith Email & Phone Number

Fort Worth, Texas

Fort Worth, Texas

Maintain aerospace ground equipment (AGE) to support aircraft systems or subsystems and tactical air control systems (TACS).Perform periodic service and operational inspections on electrical and mechanical control systems.Troubleshoots, tests, overhauls, modifies, repairs and maintains in serviceable condition all powered and non-powered AGE including.

I Support the US Attorney's Office for the Texas Northern District- creating and utilizing databases for investigations, case development, and case management- preparing and presenting evidence electronically in criminal and civil trials and other court proceedings- managing and operating a variety of computer hardware such as printers, plotters.

Respond to emergency restorations of NAS facilities.Complete hands-on work of assigned FMP projectsInquiries and/or requests are resolved in a timely manner.Works to assure the proper maintenance of the FMP equipment and shop.Perform special and routine maintenance tasks on FAA owned and leased equipment to assure it is available when needed.Familiar with.

Implemented processes in accordance with ITIL methods to provide feedback to 3rd Level Managers.Reviewed all critical Priority 1 notifications and monitor the progress of those critical outages to make sure that service level agreements were met.Escalated incidents as needed to ensure resolutions were rendered in a timely manner.Ensure “warm” handoff of.

Provided remote phone support for 11,000 employees with an average of 60 calls per day and an avg. handle time of 6 min. per call. Used various remote software to remote into a user’s workstation to resolve their issue. Provided client/server support for Windows Server and Novell Netware 6 WAN, Citrix Server.Responsible for education of policy and.

Responsible for a variety of hardware, planning, design, development, support, and implementation of voice/data networks and telecommunication operations.Performed audits on specifications done by detail engineers in order to make sure that there are no defects, missing components, and materials excluded from the specification before it goes out to the.

Assist in analyzing and defining network requirements and specifications.Assist with testing, installing, configuring and maintaining local area networks including hardware, middleware, and software to ensure the sharing and transmission of info.Performed work involving the analysis, design, documentation, development, modification, testing, installation.

Installed, configured, troubleshoot, and maintain hardware and software to ensure the availability and functionality of the appropriate platform system.Recovered data in the event of hardware or software failure.Re-imaged laptops and workstation using Ghost imaging software.Participated in the implementation of commercial off-the-shelf (COTS).

Associate, Aerospace Ground Equipment

Associate, Electronic Technology

Associate, Gen Studies In Engineering

Education

Activities and Societies: Member Kappa Alpha Psi, Fraternity Inc. Theta Lambda - SP90