Kervin Cunanan Email & Phone Number

Columbia, Maryland

• Experience in resolving issues and escalated calls using problem solving techniques as a Subject Matter Expert on the Returns Departments’ policies and procedures.• Perform leadership tasks such as developing our Technology Repair process flow and work distribution.• Responsible for the design and quality assurance of the department’s Salesforce scripting. • Leveraged my experience to apply creative solutions to Salesforce updates and applied innovative solutions to help build the optimal flow.• Strived to work from a temporary position to a leadership position. • Accolade achieving performance and constantly raised the standard for the department.

Baltimore, Maryland Area

• Responsible for keeping a professional and entertaining atmosphere while adhering to the needs of guests. • Maintaining current knowledge of menu and cocktail recipe developments through “Fresh Talk” seminars.• Providing the optimal bar experience with high quality craft cocktails and solving obstacles in a quick decision making manner. • Experience in setting up a bar during opening, and securing the bar and storage room upon closing.

Linthicum Heights, Md

• Ensuring that sales are captured by responding to customer telephone calls and entering orders accurately and efficiently into SAP order system.• Using selling techniques with portfolio recommendations to ensure additional sales.• Ensuring customer telephone inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).

Columbia, Maryland

• Produced high quality specialty cocktail drinks while keeping a friendly and welcoming atmosphere.• Ensured all hospitality needs are fulfilled while recommending popular dishes and drinks. • Assisted with overlooking the immediate performance of the restaurant and assisted positions in need; hosting, serving, delivering, answering phone calls, take-out orders.

Odenton, Maryland

• Troubleshooting hardware and software systems while using selling techniques to recommend beneficial products and to broaden the customer’s technological knowledge• Efficiently updating the company website’s product description, availability, and prices• Researching current and potential resources, vendors, and services for possible market ventures

Columbia, Maryland

• Crafted gourmet sandwiches while keeping a positive and memorable customer service experience. • Supervision and management of employees, and training of new employees. • Responsible for the verification of the Point of Sale and end-of-day inventory.

Bachelor Of Science (Bs), Economics

Associate Of Arts (Aa), Accounting And Business/Management