Keron Serioux Email & Phone Number

Miami/Fort Lauderdale Area

Provides moderately complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment. Conducts site surveys of customer sites and plans and designs systems installations. Resolves moderately complex customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements. Assists in testing user configurations for system compatibility. Documents and provides support; escalates issues to appropriate personnel to ensure that the system is functioning according specifications. Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly. Troubleshoots, diagnoses and applies logical solutions to installation problems. Assists in the training of customers on systems applications.

Jacksonville, Florida

-Monitoring the operations of all host computer systems and peripheral hardware. - Working closely with data entry operators and help desk staff to coordinate accurate and timely computer processing cycles. - Responsible for the installation, servicing and upgrading of PC equipment, network/server connections, and peripherals. - Maintaining a detailed understanding of the job processing requirements and data flow for all applications systems. - Maintaining a working knowledge of the systems hardware and systems software configurations for all computer systems. - Maintaining computer processing logs and documents and assisting in the maintenance of all run and procedures manuals for computer operations. - Working with programmers and systems analysts in problem determination for processing errors and the resolution of them for both the test and production systems. - Maintaining a working knowledge of systems commands, subsystem configurations, and job control.

Newport News, Va

Maintain detailed equipment databases, coordination and acquisition of initial and replacement equipment for various systems - Show experience in most or all of the acquisition logistic management functions including the following: Development of logistic management plans and guidelines, including Integrated Logistic Support Plans (ILSPs), configuration management plans and training plans, interim support plans and transition plans; development and implementation of information management systems to provide data and reports regarding logistics support; analysis of data on standardization and interchangeability of parts to expedite logistic activities; and determination of logistic support sequences and time phasing - Show skill in application of computer techniques typically used for analysis of logistics related issues and problems, such as the Microsoft Office suite of programs including Microsoft Access. - Maintain, update and repair daily use and deployable laptops. - Provides technical support to internal or external networked/ desktop systems. - System Programs used: Account Management, Configuration Management, Hardware - Installation, Windows XP and Windows 7 Operating Systems. - Systems Used: Windows 7 OS, Windows 8 OS (Thin Clients/ small form factors/XFR/ T3600) - Recommends hardware and software solutions, including new acquisitions and upgrades. - Maintains password security, data integrity, and file system security - Communicates highly technical information to both technical and nontechnical personnel. - Administer client systems accounts, typically as part of the following types of requests: password resets/account lockouts, new hire setups, account changes, and revoking (terminating) access. - Provides technical assistance and unit level training for automation, communication, and user owned and operated computers and peripheral devices. - Proficient in Microsoft Office, Windows XP, Vista, 7, 8, and 8.1

Norfolk, Virginia Area

Operate, maintain, and perform organizational maintenance on aviation fueling and lubricating oil systems in CVNs, LHAs, LHDs, and LPDs, including aviation fuel and lubricating oil service stations and pump rooms, piping, valves, pumps, tanks, and portable equipment related to the fuel system; operate, maintain, and repair valves and piping of purging and protective systems within the Air Department's spaces aboard ship.- Supervised the operation and servicing of fuel farms and equipment associated with the fueling and defueling of aircraft ashore and afloat.- Operated and serviced motorized fueling equipment.- Maintain fuel quality surveillance and control in aviation fuel systems ashore and afloat; train, direct, and supervise firefighting crews, fire rescue teams, and damage control parties in assigned fuel and lubricating oil spaces.- Help desk, hardware repair, provide instruction, system installs, and troubleshooting. - Position required a broad base of Hardware and Software knowledge coupled with a demonstrated ability to field troubleshoot and fully resolve customer concerns. - Repaired Cat5e cables, RJ45 ports, network interface cards and fabricated fiber optic cables and/or terminated them. - Performed tedious tasks under remote supervision or from detailed procedures relative to Cat5/6 Cable making while demonstrating a firm understanding of network protocols and topology standards. - Installed, operated, and performed unit maintenance on multi-functional / multi-user information processing systems and peripheral equipment and auxiliary devices. - Participated in the development and implementation of network related procedures and standards. - Performed senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems.