Kerri Kaplan Email & Phone Number

Catasauqua, Pa, Us

Center Valley, Pennsylvania, United States

I adhere to AP procedures and policies to ensure invoices are accurately processed and approved before payment. I reconcile vendor statements to ensure payment accuracy and resolve discrepancies. I prioritize AP aging reports for effective financial oversight. I obtain approvals for invoices promptly. Additionally, I willingly take on additional responsibilities as assigned by the AP Supervisor.• Obtain and verify approvals on all invoices promptly.• Conduct two-way and three-way matches to ensure accuracy in processing.

Allentown, Pennsylvania, United States

I demonstrated and utilized my knowledge of test center policies, practices, and procedures. I extended warm greetings to examinees and diligently verified their identification upon arrival. I conducted necessary security checks and throughout the examination process, I monitored candidates closely to ensure compliance with testing regulations and security protocols. In the event of any issues affecting candidates, I addressed and resolved them promptly, prioritizing urgency to maintain the integrity and fairness of the examination process.• Upheld integrity of test center environment and materials at all times.• Took proactive measures to prevent misconduct and safeguard the integrity of the test center.

I supervised customer interactions, including calls, chats, and emails, and provided constructive feedback to enhance the performance of agents in the contact center. Additionally, I implemented monitoring systems to identify and address common customer issues promptly and effectively, ensuring optimal customer satisfaction.• Ensured employee compliance with company policies and procedures while maintaining high standards of professionalism.• Orchestrated the onboarding and training of new hires, facilitating their transition into the company.

Chantilly, Virginia, United States

I established a strong rapport with customers, efficiently and tactfully addressing their queries and concerns in a high-volume call center for a national shipping and logistics provider. Additionally, I served as the primary point of contact between customers and local terminals, ensuring smooth communication and resolution of issues.• Excelled as a member of the Extra Mile Escalation team, demonstrating exceptional problem-solving skills and customer service.• Proactively managed customer interactions via phone, chat, and email, ensuring delivery of prompt and accurate information.

Vienna, Va

I facilitated seamless patient experiences by efficiently checking in patients and confirming their insurance plans. Additionally, I responded promptly to all incoming calls, ensuring they were directed to the appropriate personnel with expedience.• Conducted variety of administrative tasks to support office operations.• Leveraged excellent communication skills to facilitate effective issue resolution, leading to improved patient satisfaction.

Wilkes Barre, Pennsylvania

I provided comprehensive customer service in a high-volume call center environment. I navigated various health insurance plans, explaining benefits and eligibility to members, providers, and brokers. I explained claims process, enrollment, billing, and plan options.• Handled a large volume of calls daily, providing accurate information and resolving issues promptly.• Ensured smooth enrollment and billing procedures, enhancing customer satisfaction and retention

Moosic, Pennsylvania

East Providence, Rhode Island

Lincoln, Rhode Island

Warwick, Rhode Island

Bachelor'S Degree, Paralegal Studies

Associate Of Science - As, Accounting