Kerri King, Fpc Email & Phone Number

•Oversees and develops multiple teams of client support specialists ensuring above satisfactory performance and all metrics in target range•Presents and partners in the development of payroll training materials and compliance boosters•Offers efficient and quality client and team support demonstrated by 2023 MAS region of the year award •Troubleshoots and educates on resolutions for payroll processing support to clients and teams utilizing the ADP Workforce Now payroll processing technology•NPS Championship member supporting collaboration on how ADP can improve department products, services, and results

• Offered quality client support demonstrated by surveyed satisfaction rate of 96%, exceeding company target goal• Provided multistate payroll processing support for clients and teams utilizing ADP Workforce Now technology software• Awarded company wide service excellence recognition• Team mentor resulting in increased engagement and performance as a unit

• Consistently maintains TNPS client satisfaction scores above company benchmark goals and standards• Elected as VERP team technical support leader, organizing and presenting weekly debriefs• Works with senior leadership to resolve complex and time sensitive cases having a direct positive impact on client retention

Orlando, Florida Area

• Offers guidance, education, and resolutions for east core clients and team• Mentors and trains new team members as a new hire guide• Supports the escalation inbox to provide prompt resolutions and service to ensure client retention• Provided critical feedback with the Next Generation platform while the product is still in pilot/developmental stages

Orlando At Walt Disney World Resort

• Trained new team members in accordance with company standards• Provided personalized service to wow guests in an environment of elegance and luxury• Met and exceeded expectations in all categories of company employee evaluation criteria• Lead the team in most non-menu food specials sold for the period• Suggested food and libation recommendations based on guest preferences

Orlando, Florida

• Served business and leisure clientele in multiple roles including bistro attendant, front desk agent, and night auditor• Selected as training leader for all new incoming hires• Resolved guest issues through empowerment• Maintained Guest Satisfaction Survey scores above brand standards

Sanford, Florida

• Promoted to leadership team • Communicated clearly with guests and team to ensure excellence, implemented service recovery efforts if necessary• Administered training and leadership to develop new incoming staff in areas of service and company culture• Anticipated and met guest needs while providing exceptional service in a high volume restaurant

Woodhaven, Mi

• Acted as relief supervisor – assisted staff, resolved issues• Selected to train new server staff • Developed loyal clientele and repeat customers • Assisted in implementation and development of new menu

Brownstown, Mi