Kerri King, Fpc Email & Phone Number

• Oversees and develops multiple teams of client support specialists ensuring above satisfactory performance and all metrics in target range
• Presents and partners in the development of payroll training materials and compliance boosters
• Offers efficient and quality client and team support demonstrated by 2023 MAS region of the year award
• Troubleshoots and educates on resolutions for payroll processing support to clients and teams utilizing the ADP Workforce Now payroll processing technology
• NPS Championship member supporting collaboration on how ADP can improve department products, services, and results

• Offered quality client support demonstrated by surveyed satisfaction rate of 96%, exceeding company target goal
• Provided multistate payroll processing support for clients and teams utilizing ADP Workforce Now technology software
• Awarded company wide service excellence recognition
• Team mentor resulting in increased engagement and performance as a unit

• Consistently maintains TNPS client satisfaction scores above company benchmark goals and standards
• Elected as VERP team technical support leader, organizing and presenting weekly debriefs
• Works with senior leadership to resolve complex and time sensitive cases having a direct positive impact on client retention

Orlando, Florida Area

• Offers guidance, education, and resolutions for east core clients and team
• Mentors and trains new team members as a new hire guide
• Supports the escalation inbox to provide prompt resolutions and service to ensure client retention
• Provided critical feedback with the Next Generation platform while the product is still in pilot/developmental stages

Orlando At Walt Disney World Resort

• Trained new team members in accordance with company standards
• Provided personalized service to wow guests in an environment of elegance and luxury
• Met and exceeded expectations in all categories of company employee evaluation criteria
• Lead the team in most non-menu food specials sold for the period
• Suggested food and libation recommendations based on guest preferences

Orlando, Florida

• Served business and leisure clientele in multiple roles including bistro attendant, front desk agent, and night auditor
• Selected as training leader for all new incoming hires
• Resolved guest issues through empowerment
• Maintained Guest Satisfaction Survey scores above brand standards

Sanford, Florida

• Promoted to leadership team
• Communicated clearly with guests and team to ensure excellence, implemented service recovery efforts if necessary
• Administered training and leadership to develop new incoming staff in areas of service and company culture
• Anticipated and met guest needs while providing exceptional service in a high volume restaurant

Woodhaven, MI

• Acted as relief supervisor – assisted staff, resolved issues
• Selected to train new server staff
• Developed loyal clientele and repeat customers
• Assisted in implementation and development of new menu

Brownstown, MI