Head of Housekeeping an exciting new challenge Overseeing all aspects of Housekeeping to achieve and provide high standards of service to the guests. Provide and supporting the department to meet objectives within the teams to an expectation of needs and service for the guests.. Courses completed: NVQ hospitality and leadership, Train the Trainer, COSHH, IOSH, First aid. ILM, Managing legionella and water systems, food hygiene level 2. Manage staff, cover absences, stock take, rotas, timesheets, interviews, summary sheets, service level agreements, resolving issues and looking at how to improve /restructure the service.