As the Director Enterprise Customer Success at Trustly, I lead a world-class team of Senior Customer Success professionals who are responsible for delivering exceptional value and satisfaction to our enterprise clients. With over 15 years of experience in customer success, sales, and project management, I have the competencies (leadership, strategy, execution, collaboration, influence) to drive revenue growth, retention, and advocacy for Trustly's innovative payment solutions.I am passionate about serving others, motivating and inspiring my team, and collaborating with internal and external stakeholders to achieve critical outcomes. I leverage my deep product and process knowledge, data analysis skills, and change management expertise to inform and shape user experience, adoption, and expectations. I am also a humanistic coach, empowering and enabling my team to think differently, own decisions, and overcome obstacles. My mission is to create lasting and meaningful relationships with our customers and partners, and to contribute to Trustly's vision of becoming the global leader in online banking payments.
Listed skills include Banking, Loans, Credit, Consumer Lending, and 43 others.