Kerrie L. V. Email & Phone Number

Downers Grove, Illinois, United States

Chicago, Illinois, United States

New York, New York

Lisle, Illinois

Lisle, Illinois

• Account manager for 180+ accounts totaling near 2.4 million in yearly revenue• Able to identify issues or challenges before clients• Understanding of client’s portfolio to assist with policy growth• Commercial Underwriter for accounts at renewal• Oversaw client specific initiatives• Critical link between client, management and claims process• Challenged to think outside the box to win renewals when at risk for departure• Met with clients monthly to propose renewal and sales terms• Utilization of CRM system SalesForce for sales calls, retention, alerts and meetings

Lisle, Illinois

• Project Manager for Complaint Management process with internal and external clients• Developed automation of surveys to clients regarding complaints for follow-up• Complaint Management support for Customer Initiative Specialist Team• Super User for SmartView-running CBIS reports, user set up and webinar trainings for new agents, policy holders and brokers• Group partnership as Super User for SmartView and Group Ticketing• Worked alongside Group with any global training, launches or project management

Lisle, Illinois

• Provided thorough explanations of all commercial, claims, risk, and IT issues, serving all Euler Hermes policy holders• Participated in testing assignments for defects & enhancements of processes and systems• Point of contact for Platinum Policy Holders as a liaison for resolution• Trained new hires on systems utilized in current roles• Managed correspondence between the sales team and clients

Lisle, Illinois

• Consistently demonstrated Customer Committed attitude towards Agents/Clients• Provided optimum level of service to Agent/Client through telephone & email correspondence• Advised Sales Force and Underwriting of relevant communication with clients• Assisted Regional Vice Presidents with special projects as needed• Assisted with on-going business initiatives with Management teams• Issue, review and assemble of new policy documents • Requested access and demonstrated customer managed on-line system to newly issued policies• Provided weekly reports to assist the sales force with current figures of new business & renewals

Naperville, Illinois

• Overcame obstacles to achieve KPI goals and operational standards• Motivated an under performing team to work together to exceed sales and custom print goals• Developed a structured communication process for the team• Coached team to reinforce positive behavior and challenged negative behavior• Helped strengthen the selling experience within the store to retain customers• Actively ensured all policy and procedure protocol was being upheld by team and management

Multiple Locations

• Effectively turned over a declining store• Meets and greets local businesses to make aware of catering options to increase traffic into location• Managed tight P&L statements to make store more profitable• Increased sales nearly 5% when store deficit was 15% negative

Chicago

• Quickly promoted from Oakbrook to Chicago• Increased skincare sales in 6 months through client book development• Trained staff on proper selling procedures for success• Maintained Boutique Excellence through excellent audit scores• Lead store to exceeding sales goals monthly from 5%-25% YOY• Controlled inventory loss from 10% to 1%

Lombard, Illinois

• Managed the top 33rd branch of 350 total stores • Increased stores revenue from 900,000 to over 1.1 million in a year• Executed and exceeded all sales goals within the company• Oversaw five other store managers within the DMA of the district• Led District in all visual leads & updates-direct connection with visual management team in home office• Traveled to Wisconsin and surrounding Chicago land area to train other managers/staff on the company’s view on sales excellence and training programs of selling best practices• Provided exceptional customer service at all times, resulted in 2-time President award recognition• Recruited and trained associates for all the central stores• Functioned as a team lead for 5 of 6 new store openings-provided the follow up and direction of visuals at grand-openings and performed all-day training with all the new stores’ sale staff• Reviewed monthly Profit and Loss (P&L) reports to maximize store’s bottom line

Bachelor Of Business Administration - Bba, Marketing, Cum Laude, 3.778

Master Of Business Administration - Mba, Organizational Leadership