Kerri N. Email & Phone Number

San Francisco, California, Us

Riviera is a global driver of innovation, solely focused on placing executive leadership talent in the crucial areas of technology, product, and design in today’s most innovative companies. As the go-to talent partner for leading global tech innovators, venture capitalists, private equity investors, and public companies, Riviera helps people and companies reach their fullest potential. Riviera is the best-in-class recruiting firm in Silicon Valley and beyond, with boots on the ground in major tech hubs internationally. The Riviera Difference:-Specialized and focused - Riviera is the #1 search firm for engineering, product, and design talent.-Breadth and depth of talent network - We have access to an extensive, active, and engaged candidate pool. They know us, and we know them.-Insight - We are people-led and data-driven. We arm our seasoned, focused team with 20+ years of cumulative data that allows us to predict the best match and drive successful outcomes.- Defining the modern era of executive recruiting - Riviera is defining the modern era of executive search. By combining deep recruiting expertise and innovative AI / ML technology, Riviera matches exceptional talent with transformative companies to drive value creation.I spearhead a diverse array of operational functions, ensuring seamless integration and efficiency across our organization. Reporting directly to the President, I oversee Facilities Management, IT Technical Services, Sales Operations, Client & Vendor Contracts, and Customer Success.I collaborate with both internal and external stakeholders, including Finance, HR, Marketing, Business Development, Learning & Development, Managing Partners, and Recruiters. Together, we drive operational excellence and continuous improvement. With a team of over 100 skilled recruiters, my focus is on optimizing processes, enhancing service delivery, and building partnerships to support our growth and success in the executive recruiting landscape.

San Francisco, California, Us

Las Vegas, Nevada, Us

Product owner responsible for Salesforce CRM (including ServiceMax and CPQ) instance and building Center of Excellence team, currently wearing many hats and managing the following:Ticket triage and backlog management in RemedyforcePerform end user training and skill up sessions (ad hoc administrator and support)Create and provide user documentationHarness Azure DevOps to create epics and user stories to track sprints and development workLead design and requirements gathering sessions for enhancementsPerform business analysis discovery functionsAnalyze data and lead data mapping exercises and discussionsCreate mockups/wireframes to convey requirements visuallyCreate reports and dashboards for usersCollaborate and finalize release notes and communications to usersCollaborate with development team (domestic and international) during sprints

Las Vegas, Nevada, Us

Business advisor to IT helping to build Salesforce CoE to support needs of company strategy and execution.Champion utilization of Salesforce across business units and functions for operational improvements to decrease time to value for customers and solve efficiency challenges to 600+ users.Form partnerships with, by being the internal consultant to, 10+ cross functional departments (up, down, and sideways) to influence movement of CRM and strategic projects forward to meet deadlines and goals. Salesforce strategist - collaborate with multiple business units across divisions of company to assess business operations, identify needs, and help further strategy for harnessing the power of Salesforce.Oversee and manage CPQ and general Salesforce enhancement projects closely with the IT team to ensure progress towards goals and engage stakeholders.Coordinate discovery sessions and UAT testing with stakeholders to perform and document business requirements for enhancements of Salesforce functionality.Boost user adoption of Salesforce through 57 training, 1:1 sessions, and collaborative exploration working groups, as well as 195 quick tips and tricks, videos, and instructional document posts through chatter.Solicit feedback from end users regarding Salesforce enhancements, analyze, prioritize, initiate, and manage these projects, including UAT testing.Listen to wide range of problems and find creative solutions using automation and technology specifically relating to Salesforce to reach business goals and objectives.Kaizen exercise participant and project plan manager for quote improvement process task force.Implement new business processes pertaining to specific products to close gaps in processes and communication.Assist with acquired company integration specific to SOW process integration and transition of acquired SFDC org into existing org.

Las Vegas, Nevada, Us

Operational lead to collaborate across multiple departments and business units with implementation of Salesforce CPQ.Individually identified, analyzed, and created business case and support for quote improvement through utilization of Salesforce Configure Price Quote (CPQ) with Advanced Approvals tool for 70+ users.Drove strategic projects to execute change including pricing, market analysis, Salesforce, marketing copy, technology, cross-training, technical support, trade show execution, RFPs, corporate policies, and high level presentations.Facilitated and supported integration of merger of acquired companies across various departments such as HR, Accounting, Support Operations, Sales, Marketing, and Development utilizing post integration management responsibilities.Management of annual product audit, create initial marketing copy, process creation, strategic initiatives change agent, and issue resolution (product, process, effectiveness, and general internal issues). Salesforce project management included creation and management of products and price books, approval workflows according to internal controls, and quotes/opportunities processes prior to CPQ project using standard Quote object. Serve as liaison to multiple divisions and departments across the company to implement and execute change. Serve as business administrator to implement and update business processes for specific gaming credit product and handle full life-cycle of annual audits.Assist with the preparation, research, editing, and finalization of Requests for Proposals (RFPs). Assist business SVP with year over year analysis of product performance, draft corporate policies, and high level presentations.Assist with corporate policy drafting and editing.Executed BYOD project to clean up and reduce telecommunications expenses by a significant six figure amount.Selected to the inaugural class of Women's Leadership Initiative program for select high potential women in the company.

Las Vegas, Nevada, Us

(Company formerly known as Global Cash Access)Manage and coordinate 1,000+ licenses (initial and renewal applications) for over 90+ support employees/technicians/sales in 100+ jurisdictions (domestic and foreign). Manage relationships with employees and jurisdictions to coordinate licensing.Draft, administer, and manage contracts, amendments, addendum, change orders, non-disclosure agreements, and other agreements executed by GCA and its various subsidiaries.Research, review, and perform analysis and briefs of contracts and policies related to product.Community Involvement leadership team founding member in which we reached our initial goal of giving a full time person's hours volunteered to local community services such as Three Square food bank.

United States, Us

Assist local and national attorneys in the Consumer Finance Litigation, General Litigation, Commercial Litigation, Appellate practice areas of national law firm's newest office/startup.

Philadelphia, Pennsylvania, Us

Assist local and national attorneys in the Business & Finance, Real Estate, and Litigation practice areas of national law firm on various Federal, State, and Administrative actions. Joined completely new practice groups in the firm's local office.

Assist and support startup law firm attorneys with business and construction defect litigation in Federal, State, and local actions in addition to pro bono foster care cases (representing foster care children during the adoption process).

Assist General Counsel for state non-profit organization for insolvent insurance company claims and litigation. Synthesize and brief legislative bills that would impact our non-profit. Follow legislative processes and procedures, create internal legal department processes and procedures, assist Executive Director as necessary. Attend board meetings and perform secretarial reporting duties.

Supported startup real estate and litigation attorneys in small law firm in Federal, State, and local actions. Cases of note: Naptster defense cases. Instrumental in the implementation of Amicus Attorney and various standard operating processes and procedures.

Ba, English Literature

A.A., Paralegal