Thomas Kerr Email & Phone Number

Melbourne, Victoria, Australia

Sydney, Australia

Leading Service Design and Innovation engagements with business teams and stakeholders, including:- Designing and conducting user research activities- Facilitation of workshops and co-creation activities- Defining business and customer value propositions- Envisioning of concepts - Visual storytelling- Synthesis of research and insight development.

Melbourne, Australia

Leading Service Design engagements with clients to solve complex problems across people, technology and customer experience domains.Duties include:- Conducting user research and workshop facilitation- Visualisation of concepts, user experiences and insights in variety of visual mediums- Ideation and concept development

Melbourne, Australia

Leading Service Design engagements with internal and external stakeholders on reform initiativesDuties include:- Planning and advising on design approaches to solve policy problems and develop strategies - Visualising concepts and user experiences for projects- Providing program and strategic design integration advice - Developing the Service Design.

Melbourne, Australia

Planning and leading service design engagements for large scale organisational change initiatives.Duties include:- Setting vision for design engagements- User research and synthesis- Facilitating research and co-creation sessions- Development of visual artifacts- Managing stakeholder requirements and expectations- Creative and critical analysis- Leading.

Brisbane, Australia

Leading engagements with business stakeholders to define and focus their projects and design how the services will be delivered to clients.Duties include:- Developing fit for purpose Business Design and User Research approaches for Clients- Definition of business and user goals with clients- Designing and facilitating workshops to deliver agreed design.

Brisbane, Australia

Engaging stakeholders to understand their requirements and leading the development of High Level Enterprise and Detailed System Designs to meet their needs and budgetary constraints for Policy and Business Improvement Projects.Duties include:- Gathering and negotiating detailed business requirements and supporting use cases- Leading teams to develop.

Canberra, Australia

Co-ordinate the departmental responses for unannounced policy measures, design how the measure could be administered and articulate the technological, people and process impacts of the change across the organinisation.- Unpack and communicate legislative and technological requirements of a change to business and IT stakeholders- Rapid development of.