Sr Manager, Hardware Operations
San Francisco Bay Area
Managed a team of 8 across critical aspects of the hardware development lifecycle including ideation/evaluation, design, testing, procurement and fulfillmentDocumented all product requirements, use-cases and stories based on user research Collaborated cross-functionally across sales, engineering, operations and marketing teams to launch over 20 products/accessories Effectively negotiated trade-offs between features, pricing, scheduling, branding to maximize customer experience while prioritizing business goalsLed strong business relationships with strategic partners including Apple, Cisco, Epson, Vault, Ingenico and CitizenIntroduced a “hardware-included” SaaS pricing structure model that directly resulted in a 220% increase in sales closesLed design and development of Breadcrumb Slice iPad Air enclosure, finalist for 2015 Industrial Designers of America IDEA Award ceremony