Contract Project Manager for Level 3 Communications

Technology management focus. Identifying quality process improvements, productivity and accountability gains. Identification of employee skill sets, areas for improvement utilizing in process and productivity output.• Established new Quality processes, staffing balance, and work load balance. • Implemented system improvements, reducing response time and increasing customer satisfaction.• Established new staffing rules.

Directed organizational conversion of various organizations by improving Quality processes, improving productivity and accountability. Interviewed and identified areas for improvement utilizing in process and productivity output.Established and drove organizational metrics, staffing balance, and work load balance. Established global Root Cause Analysis process enabling support organizations to document Service Level Attainment misses in a standard format globally. Process allows for generation of reports for internal or external use. Enabled improved response time for problem resolution, and a reduction of repeat issues.Created presentations for review by executive management. Successfully conducted analysis highlighting inhibitors to productivity, developing plans for improvement and ensuring value stream solutions were fully utilized. Allowed organizations to maximize resources and more efficiently allocate when and where needed, providing improved service, and reducing cost.Reviewed operational practices recommending process improvements, tracking, and trending of progress. Allowed organizations to maximize resources and more efficiently allocate when and where needed, providing improved service and reducing cost 10 to 15%.

Responsible for various organizations implementing improved quality and productivity processes and principles.

Directed the day-to-day operational management and support of multiple external clients. Successfully managed a team of 35 IT professionals focused on maintaining system availability, batch processing, and online availability, maintaining an availability level in excess of 99.7%. Created and adjusted daily schedules in support of 24x7x365 environment. Provided career counseling and development, performance evaluations, coaching, team building. Improved employee morale and increased productivity. Performed talent evaluation, candidate interviews and selection.Successfully promoted 3 employees and contributed to Talent evaluation, candidate interviews and selection.Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements and implementing applicable suggestions. Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements, implementing applicable suggestions and rewarding and recognizing contributions.

Directed the day-to-day operational management and support of multiple operational platforms and network elements. Successfully managed a team of 25 IT professionals focused on maintaining system availability, network and online availability, maintaining an availability level in excess of 99.4%. Created and adjusted daily schedules in support of 24x7x365 environment. Provided career counseling and development, performance evaluations, coaching, team building. Improved employee morale and increased productivity. Successfully promoted 6 employees and contributed to Talent evaluation, candidate interviews and selection.Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements and implementing applicable suggestions. Maintained employee productivity and commitment to quality by encouraging and facilitating involvement in process improvements, implementing applicable suggestions and rewarding and recognizing contributions.Prior experience with US WEST / MOUNTAIN BELL, and QWEST Performed multiple Information Technologies Functions including; Consulting, Third Party Product Support Specialist, Shift Supervisor, Systems Software Technical Support, Supervised a team of JCL specialist charged with execution of US West daily production batch processing, and ABEND resolution. Responsible for various IT functions including Bursting / Decollating, Printer Support, JCL Specialist, IMS Data Base, DB2, Network protocol support, Master Console Operations, UNISYS systems and software support, JCL optimization, Job Scheduling, third party software.Successfully implemented an online report management system that generated annual savings of $1.5M annually.Developed and improved multiple production application processing streams enabling reduced run time, improved productivity generating a savings of $5M annually.