Kerry Dean Email & Phone Number

The Students' Union at Bournemouth University is a registered Charity with the aim of having a positive impact on every student’s journey. The SU exists to represent the best interest of students and provide them with opportunities to maximise their time at university. As Head of Student Engagement my role is to manage multiple Student Engagement Departments that offer students access to a diverse range of co-curricular and extra-curricular activities which add value to their experience, promote student community, and enhance their skill set.My remit includes:- Providing operational leadership to the departments, ensuring strong and effective delivery of services, whilst driving continuous improvement and innovation- Developing strategies to increase students’ engagement with SUBU- Supporting the Senior Management Team with the strategic development of the Union - Overseeing appropriate systems for the smooth running of the Student Engagement team and ensuring effective and efficient delivery

Bournemouth, United Kingdom

As Representation Manager I was responsible for working with the university to facilitate an effective representation system that serves over 18,000 students.This included:-Leading a team to provide a quality service to the students and stakeholders- Creating and prioritising a Departmental plan- Supporting staff to time manage and problem solve-Managing a financial plan and ensuring effective budgeting throughout the year-Project managing events, including large scale training, and end-of-year celebration events.Highlights:• Being awarded the NUS Education Award in 2016; where SUBU was officially recognised as having the best student representation system in the country.• Working with external providers in the creation and running of an online feedback system, now adopted by 5 other Students’ Unions around the country• Gaining a Level 5 Certificate from Chartered Management Institute; developing a broader knowledge of management skills.

After promotion to a Coordinator role within SUBU I gained additional responsibilities, including:- Outreach support for 1000+ students in 6 Partner Institutions across the South West, providing them with a Students' Union service.- Being the liaison for the support staff within the Institution to provide consistent service.- Training and development for 100+ Student Reps within the Partner Colleges.- Employing a range of engagement methods to support students with varying service expectations.

Working along side the Research and Information Manager to produce high quality research reports for over 800 Student Reps.The skills required included:- Good interpersonal skills; working closely with the Students to deliver a service- Planning and organisational skills - Creating quality surveys and research- Analysing the results and creating reports for key stakeholders

​Working in both club-house café and bar, serving food and drinks. The role continued the development of my customer service skills and my time management and organisational skills as I was responsible for both open and close of the cafe.

​SUBU Advice is an accredited legal advice service offering confidential and independent advice to Bournemouth University students.• Worked in an office environment. • Trained to offer basic advice and signpost to further appropriate facilities. • Assisted in representing students when attending formal academic offence hearings. • Participated in active campaigns and increased Service profile by working with social media.

​Continued development of universal skills used in all customer service environments, also the opportunity to develop artistic skills through the painting of commission pieces.

Promoted to Assistant Manager. Additional ​responsibilities included rota management, liaison with head office and staff and ongoing customer relations. Proficient in running the store.

​Trained in customer service and till operation. Experience in merchandising, refunding, stock replenishment and stock management. Gained one-to-one customer service skills. January 2007, I was promoted to supervisor which required being a key-holder, cashing up and banking.

Bsc (Hons) Psychology - Bps Accredited, Psychology, 2:1

​Course chosen with a view to a profession focused around understanding and helping others. Studying this course I was able to enhance.

International Baccalaureate, 27

​A challenging and demanding alternative to A-Levels. Running in over 100 countries, Brockenhurst was one of just 10 colleges in the UK.

Gcses, 10 Gcses Graded A - C

​Subjects included: English Language, English Literature, Mathematics and Science (Double Award).