Client Concierge Manager
CurrentManaging current client relationships ensuring an excellent client experience throughout the year including providing support with IRS and state tax agency interactions and assisting with setting up online tax accounts.Managing a new team created to increase business capacity.Fielding potential new client inquiries and setting up introductory calls with managers and/or shareholders. Working with the client through the onboarding process from start to finish.Assisting with developing processes and trainings to increase efficiency and productivity while maintaining outstanding customer service.