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Kerry Dyer Email & Phone Number
Head of Operations and Customer Service
at
Echelon
LinkedIn matched
✓ Verified May 2026
2 data sources
Profile completeness 86%
Current company
Role
Head of Operations and Customer Service
Location
United Kingdom, United Kingdom, United Kingdom
Company size
Who is Kerry Dyer? Overview
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Quick answer
Kerry Dyer is listed as Head of Operations and Customer Service at Echelon, a company with 243 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Kerry Dyer.
Kerry Dyer previously worked as Customer Service and Continuous Improvement Manager at Echelon and Duty Consultant & Business Change Lead at Arcadia Group Ltd.
Company email context
Email format at Echelon
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Echelon
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Profile bio
About Kerry Dyer
Kerry Dyer is a Head of Operations and Customer Service at Echelon. They possess expertise in retail, store management, team leadership, team management, multi channel retail and 11 more skills. Colleagues describe them as "Kerry is an accomplished operations manager in the retail sector. I had the pleasure of working for her for 3 years in John Lewis &Partners. She is a natural leader and she empowered her team to deliver great results, and also helped guide and shape me to challenge myself, and be the best I could be. The customer is the forefront of everything she does, Kerry is always looking to improve the operation for their benefit. Customer resolution and improved customer experience in the… Show more"
Listed skills include Retail, Store Management, Team Leadership, Team Management, and 12 others.
Current workplace
Kerry Dyer's current company
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Echelon
11 roles · 32 years
Kerry Dyer work experience
A career timeline built from the work history available for this profile.
Customer Service And Continuous Improvement Manager
Current
Jul 2021 - Present
Duty Consultant & Business Change Lead
Responsible for identifying and implementing the potential changes required in the event of Brexit, specifically relating to Imports & Exports, I worked closely with stakeholders from all areas of the business both internal and external to ensure any changes were compliant and defined Business Change requirements and communication plans.
Sep 2019 - Apr 2020
Operations Manager, Customer Experience
Re-designed core business processes and customer journey, leading to significant improvements in both customer experience and operational efficiency. Created and implemented a Customer Service framework across all business units, where previously there were discrepancies between departments. I worked directly for the executive board on specific projects to.
Jan 2012 - Apr 2019
Implementation Manager, Contact Handling
Implemented the change of local Branch Call Centres into a Centralised model across 28 selling branches.
Apr 2010 - Jan 2012
Project Manager, Contact Handling
Documented existing Branch Call Centre processes across the Branch estate and designed and documented the new ways of working for the centralised Contact Handling Centres, worked closely with key stakeholders and business units to ensure processes were compliant.
Sep 2009 - Apr 2010
Section Manager, Call Centre
Responsible for a team of 60+ employees, I identified inefficiencies in processes and implemented changes which saw a significant turnaround in the department’s performance; particularly in achieving Service Levels, Abandon Rates, Transfer Rates and Customer Service targets. Transfer Rate target reduced from 54% to 19%, well within the target of <25%..
Mar 2006 - Aug 2009
Various Section Manager Roles
Jul 2001 - Mar 2006
Various Selling Roles
Sep 1997 - Jul 2001
Various Customer Facing & Cash Handling Roles
1994 - Sep 1997
Various Customer Facing & Cash Handling Roles
Jun 1992 - Oct 1994
Team & coworkers
Colleagues at Echelon
Other employees you can reach at echelonfit.com. View company contacts for 243 employees →
JB
Jimmer Bobby
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
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NT
Nadine Tracy
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
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CA
Corey Anderson
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
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DH
Danielle Hall
Colleague at Echelon
Chicago, Illinois, United States, United States
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JA
Jhovany Avellan
Colleague at Echelon
United States, United States
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SF
Sage Figueroa
Colleague at Echelon
London, England, United Kingdom, United Kingdom
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RP
Rachael Penrose
Colleague at Echelon
United Kingdom, United Kingdom
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SG
Sam Griffith
Colleague at Echelon
Winston-Salem, North Carolina, United States, United States
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PI
Preslav Ivanov
Colleague at Echelon
Sofia, Sofia City, Bulgaria, Bulgaria
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AP
Amy Perkinson
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
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Jimmer Bobby
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
View →
NT
Nadine Tracy
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
View →
CA
Corey Anderson
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
View →
DH
Danielle Hall
Colleague at Echelon
Chicago, Illinois, United States, United States
View →
JA
Jhovany Avellan
Colleague at Echelon
United States, United States
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SF
Sage Figueroa
Colleague at Echelon
London, England, United Kingdom, United Kingdom
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RP
Rachael Penrose
Colleague at Echelon
United Kingdom, United Kingdom
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SG
Sam Griffith
Colleague at Echelon
Winston-Salem, North Carolina, United States, United States
View →
PI
Preslav Ivanov
Colleague at Echelon
Sofia, Sofia City, Bulgaria, Bulgaria
View →
AP
Amy Perkinson
Colleague at Echelon
Chattanooga, Tennessee, United States, United States
View →
FAQ
Frequently asked questions about Kerry Dyer
Quick answers generated from the profile data available on this page.
What company does Kerry Dyer work for?
Kerry Dyer works for Echelon.
What is Kerry Dyer's role at Echelon?
Kerry Dyer is listed as Head of Operations and Customer Service at Echelon.
Where is Kerry Dyer based?
Kerry Dyer is based in United Kingdom, United Kingdom, United Kingdom while working with Echelon.
What companies has Kerry Dyer worked for?
Kerry Dyer has worked for Echelon, Arcadia Group Ltd, John Lewis & Partners, Tesco, and Iceland Foods.
Who are Kerry Dyer's colleagues at Echelon?
Kerry Dyer's colleagues at Echelon include Jimmer Bobby, Nadine Tracy, Corey Anderson, Danielle Hall, and Jhovany Avellan.
How can I contact Kerry Dyer?
You can use AeroLeads to view verified contact signals for Kerry Dyer at Echelon, including work email, phone, and LinkedIn data when available.
What skills is Kerry Dyer known for?
Kerry Dyer is listed with skills including Retail, Store Management, Team Leadership, Team Management, Multi Channel Retail, Merchandising, Coaching, and Management.
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