Kerry L. Email & Phone Number

Greater Bristol Area, United Kingdom

Stoke Gifford, Bristol

· Line Management of Receptionist including responsibility for all Office FM· Overall responsibility for the smooth and safe day to day running of ISG’s Bristol Office incorporating all the duties you would expect from an Office Manager· Being the UK Lead Super-user for Microsoft Dynamics CRM database, producing reports, analysing data etc as required by the Directors and Board. Training new staff to use the system and provide ongoing support/guidance to all system users.

· To provide a new business development function for the Football Club· To actively seek out new sponsors· To maintain current relationships by regular telephone and email contact· To promote facilities/event available at the Stadium to potential customers in liaison with the Functions Co-ordinator· Promote Corporate Hospitality on match days in liaison with the Hospitality Co-ordinator· Maintain and increase customer database

· To prepare Pre-Qualification Documents and presentations· To cultivate relationships with selected professions i.e. Architects, Clients· To maintain relationships by regular telephone contact and cultivate tender opportunities.· To promote Stradform/Vinci’s ability to provide a professional, quality service.· Arrange business networking events and functions.· Maintain and increase CRM Database (KMS)· A good working knowledge of most Microsoft Applications

· Leading a team of approx. 20 customer service staff and one Team Leader, identifying coaching/developmental needs and providing necessary tools to assist individual’s self-improvement/development· Motivating team· Monitoring individual/team performance and providing statistics· Feedback on performance, daily/weekly/monthly/quarterly/annually· Involvement in full recruitment process including Interviewing· Involvement alongside HR dept in disciplinary and employment… Show more · Leading a team of approx. 20 customer service staff and one Team Leader, identifying coaching/developmental needs and providing necessary tools to assist individual’s self-improvement/development· Motivating team· Monitoring individual/team performance and providing statistics· Feedback on performance, daily/weekly/monthly/quarterly/annually· Involvement in full recruitment process including Interviewing· Involvement alongside HR dept in disciplinary and employment procedures· Dealing with escalated complaints both by telephone and in person Show less

· Line Managing a large, varied team (24+ staff) whose responsibilities included High Level Complaints, Correspondence, Complaint Logging and a Payment Lobby (open to the general public) also responsibility for Office Petty Cash.· Identifying coaching/developmental needs and providing necessary tools to assist individuals' self-improvement/development· Carrying out Annual Appraisals for all staff plus ongoing monitoring and feedback· Home visits to customers who have complained at a… Show more · Line Managing a large, varied team (24+ staff) whose responsibilities included High Level Complaints, Correspondence, Complaint Logging and a Payment Lobby (open to the general public) also responsibility for Office Petty Cash.· Identifying coaching/developmental needs and providing necessary tools to assist individuals' self-improvement/development· Carrying out Annual Appraisals for all staff plus ongoing monitoring and feedback· Home visits to customers who have complained at a High Level to resolve their issue/complaint.· Handling complaints by telephone, liaising with all parties necessary to resolve issue.· All other responsibilities as above for Nisbets. Show less

Further Education

Secondary Education