Kerry Nash Email and Phone Number

Having a break before I decide on the next adventure

Apprentice Programme Lead October 2012 – April 2018Managing Degree Apprenticeship programme from mobilization, implementation to delivery. My initial role was to set up the Programme in Newcastle taking it from a concept to a reality. After our first 3 Newcastle intakes, I moved to the managing our London programme including implementing programme developments in response to the Apprenticeship levy. • Designing and implementing the internal training programme including initial induction and bootcamp activities to meet business needs• Working with multiple stakeholders at all levels including Leadership to make the apprentice programme a success• Working with multiple training suppliers to deliver training programmes designed to meet Accenture’s and the apprentice’s needs• Working with the client account teams within Accenture to integrate the apprentices into the organisation to ensure early chargeability and successful transfer of skills• Representing Accenture on Trailblazers/Degree Apprenticeships forums to create new standards for the Tech Industry• Coaching/mentoring individual apprentices to make sure they get the best from the opportunity• Management of Accenture Corporate Citizenship flagship Movement to Work programme which helps disadvantaged young people. Including managing relationship with delivery partners and running in-house work experience programme

I established Service Management as a Shared Service taking the team from 3 people working on one service to a team of 20 working across 6 services • Offered the following functions and processes: Service Desk, Incident, Problem and Request Management, Change Management, Service Level Management and Reporting• Promoted shared service operation and balanced resources across services to make sure each client was appropriately supported • Obtained Accenture Solution Factory status for the team.• Achieved ITIL expert certification• Achieved ISO20000 certification for the team’s processes• Team management including recruitment and performance management• Continuous Service Improvement programme carried out across services and processes