Kerry Pate Email & Phone Number

Florida, United States

Tampa, Florida, United States

Resiliency Center Intern

United States

Tampa, Florida, United States

Sydney, New South Wales, Australia

• Collaborated with leadership to evaluate and reform the customer service experience, providing the foundation for loyal, long-term customer relationships.• Trained new personnel regarding company operations, policies, and services.• Increased efficiency and performance by monitoring team member productivity and providing feedback, resulting in higher customer satisfaction across the business.• Designed and delivered workshop curriculum on the roles of empathy and effective communication.• Enhanced productivity levels by anticipating needs and delivering outstanding support.• Evaluated all client feedback to identify issues, develop custom solutions, and maintain high-quality service.

Odessa, Florida, United States

• Facilitated strong client relationships by responding to inquiries, identifying and assessing client needs, resolving problems, and providing consistent follow-up.• Resolved problems by clarifying client needs and selecting the best resolution.• Maintained clients’ personal profiles and payment accounts.• Prepared customer communications across all business platforms.• Built sustainable relationships of trust through open and interactive communication.

Lincoln, Nebraska Metropolitan Area

• Managed a consistently high caseload of children in the foster care system and their families.• Identified and assessed client and family needs and coordinated all necessary services.• Developed and maintained client records and program documentation.• Conducted home and residential visits to monitor the quality of care being provided.• Prepared all court-related documentation and testified in front of the court on a regular basis.• Created a new reporting format that became the preferred format by all district judges.

Master Of Social Work - Msw

Bsw, Social Work

Bachelor Of Science - Bs, Psychology