Provided front-line IT support to 120 staff at 60 different service locations within the WellStar Medical Group on a Windows Networking environment (XP and Windows 7)Built and maintained client entities (500+) in the system’s Laboratory Information System of choice, SunQuest, required to ensure proper flow of laboratory test resultsProvided training and support to Outreach staff on the system’s Electronic Medical Records of choice, NextGen (’11 – ’13) and EPIC (’13 –… Show more Provided front-line IT support to 120 staff at 60 different service locations within the WellStar Medical Group on a Windows Networking environment (XP and Windows 7)Built and maintained client entities (500+) in the system’s Laboratory Information System of choice, SunQuest, required to ensure proper flow of laboratory test resultsProvided training and support to Outreach staff on the system’s Electronic Medical Records of choice, NextGen (’11 – ’13) and EPIC (’13 – present)Participated in all four phases of the system-wide conversion from NextGen to EPIC, installing label printing hardware and acting as liaison between the company and external care providers using WellStar servicesConducted site-surveys of potential medical office acquisitions to ensure that the existing infrastructures were adequate and to make recommendations related to connectivity and hardwareResearched, tested, and evaluated label printing hardware that was ultimately approved by the Hardware Standards Committee as a cost-effective solution for localized label production Show less

Managed and administrated a 350+ user network in a Novell Netware environmentManaged and supported the network infrastructure for a 25-building, 40 acre campus, including switches (Cisco and HP Procurve) and fiber-copper media convertersProvided hardware and software support for over 200 desktop PCs and laptops using Windows XP and Microsoft Office Suite 2003 Provided support for the location’s Private Branch Exchange, comprised of over 260 digital and analog extensions, and its… Show more Managed and administrated a 350+ user network in a Novell Netware environmentManaged and supported the network infrastructure for a 25-building, 40 acre campus, including switches (Cisco and HP Procurve) and fiber-copper media convertersProvided hardware and software support for over 200 desktop PCs and laptops using Windows XP and Microsoft Office Suite 2003 Provided support for the location’s Private Branch Exchange, comprised of over 260 digital and analog extensions, and its associated voice mail systemManaged and supported a network surveillance system comprised of over 80 camerasManaged and supported a fleet of 18 networked multi-function peripherals and 30 networked printersActed as location’s HIPAA Security Officer, ensuring that the integrity of our electronically-stored client information is maintained and securedHelped design and consulted on the creation of an in-house closed circuit television system for our education department, with over 20 TVs receiving feeds from various multi-media sourcesCrafted the location’s initial Technology Plan, for submission to the Department of Education’s E-RATE program, which resulted in a technology grant in excess of two hundred thousand dollars Show less

Collected, assembled, correlated, synthesized, and provided interpretations of behavioral and clinical data collected through various reporting mechanisms, which was used by Clinical Therapists and other care providers to identify, evaluate, and modify client treatment plans Collected and correlated information within and outside the department for use in Quality Assurance Monitoring and Evaluation