Kerry Thomas Cppc®️ Acxc®️ Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Kerry has brought the CX and EX solutions consulting capability from IQbusiness into the Insights subsidiary of IQbusiness. The Insights subsidiary primarily delivers ad hoc and retainer traditional and digital market research and measurement to our clients. Working alongside the Insights team, the Consulting team offer existing and new clients ways in.

Johannesburg Area, South Africa

Head of Customer Experience: Development and management of the Customer Experience offering within IQbusiness.Responsibilities: Manage partnership with the BP Group, develop and grow a team of specialists, develop client relationships, design approaches and solutions to meet client needs and translate opportunities to sales, drive revenue targets.

Johannesburg Area, South Africa

Customer Experience Consultant: Leading, assisting and coaching clients with their CX transformation. Responsibilities: Support to the Head of Customer Experience in terms of building the offering within IQbusiness. Lead Facilitation of customer-centric design workshops and accredited training using the CEMMethod™. Documentation and analysis of workshop.

Johannesburg Area, South Africa

Consulting within the Financial Services industry in various disciplines including Process Analysis, Project Management and Customer Experience Management (CEM). More recently, had exposure to applying the CEMMethod™ to facilitate customer-centric process improvements in a local Educational Institution and in the Retail industry.

Johannesburg Area, South Africa

Process and business analysis related consulting within the Financial Services Industry in various disciplines including Process Analysis, Process Re-design, Project and People Management.

Johannesburg Area, South Africa

Consulting within the Financial Services Industry in various disciplines including Process Analysis and Process Re-design, Operational Risk & Control, Project (and People) Management.

Johannesburg Area, South Africa

Consulting within the Financial Services Industry focusing on Process Analysis & Process Re-design, Procedural Documentation, Operational Risk Management and Project Administration.

Mpumalanga Area, South Africa

Camp Manager at Varty Camp (main lodge) at Londolozi. Job descriptions involved managing guest’s expectations; managing a team of staff (butlers, housekeepers, service staff); maintaining high standards of food and beverage service, housekeeping and service detail but above all reading and assessing guest behavior.

Aspen, Colorado, USA

This hostess position involved meet and greet of guests on arrival, table reservations, seating guests and ad hoc management support, for a ski-season. (Student part time job)

Ajax Mountain, Aspen, Colorado, USA

This role involved the preparation and over-the-counter service of food (deli-style) in a log cabin restaurant on the mountain, for a ski-season.(Student part time job)

Durban Area, South Africa

I performed the function of personal assistant part-time whilst completing my degree. This role involved office administration such as telephone calls, faxing, typing, preparing end-of-month accounts for the accountant, formatting of invoices and statements.

Bachelor Of Social Science, Industrial And Organizational Psychology, Anthropology-Honours Cum Laude

Activities and Societies: Golden Key Association

Matric, English, Afrikaans, Maths, Biology, Home Economics And Art

Activities and Societies: Art Committee Sports Co-ordinator Class Prefect School Orchestra KZN Youth Orchestra Tennis (B Team)