Highly motivated retail specialist responsible for sales, customer service and merchandising. Responsible for balancing daily sales within all systems used. Accurately maintain inventory on a daily, monthly and yearly basis. Constantly striving to provide superior customer service throughout the buying process.

Responsible for payroll processing of all company employees in an accurate and timely manner. Monitored all company tax payments to ensure they were handled efficiently. Answered phone calls and fielded customer inquires. Assisted in preparing job proposals for clients. Launched monthly company newsletters to better connect with clients. Prepared monthly billing statements and mailed them. Implemented an organized system of recording weekly maintenance jobs. Followed up and facilitated in the resolution of any conflicts to guarantee complete customer satisfaction.

Produced mortgage loan closing documents in accordance with state and federal guidelines in a prompt and accurate manner. Communicated and scheduled loan closings with customer's closing representative. Reviewed and approved accuracy of signed documents for same day loan closings for home purchases. Scheduled loan wire transfers and verified accuracy of banking information. Obtained any closing stipulations set forth by underwriting department. Verbally verified employment information for prospective borrowers. Assembled closed loan packages with signed documents accurately and moved the file to post closing in a timely manner.

Oversaw a team of 8 loan closers and assured that they completed loan closing packages in accordance with company, state and federal guidelines. Reviewed loan packages for accuracy prior to closing. Handled loan closing document issues accordingly and made on the spot decisions simultaneously with loan closing representatives. Approved loan closing packages for purchase transactions and approved fund disbursement. Managed daily loan closing schedule including approval of last minute loan closings. Kept team on track to meet and surpass monthly loan closing goals

Prepared mortgage loan closing documents in accordance with state and federal guidelines in a prompt and accurate manner. Communicated with customer’s closing agent to schedule closing date. Reviewed and approved signed documents for same day loan closings for home purchases. Scheduled loan wire transfers and verified accuracy of banking information with closing agent. Obtained any closing stipulations set forth by underwriters and verify for accuracy. Verbally verified loan applicant’s current employment. Assembled closed loan package with signed documents and passed the file to post funding in a timely manner

Examined all completed documents prior to authorizing the release of funds on refinance and purchase loans. Obtained any post funding stipulations and expedited approval from underwriting department. Requested wire transfer of funds to closing agent. Authorized loan for funding