I initially joined Downtown Duty Free as a casual and within a short period of time was promoted to Supervisor overseeing the day to day operations of three airport stores before being promoted to the more senior role of Promotions Manager and Visual Merchandiser. In this position I was charged with the oversight of all promotional matters including the management of relationships with the marketing team, suppliers, coordination of inventory levels and the delivery of high level customer service.Key TasksLiaise with the marketing team and Operations Manager on in-store merchandising matters and to ensure continuous communication of updates and changes for management and sales teamStore merchandising including the set-up of promotional displays and materials and the effective use of planogramsCreate promotional and in-store ticketing and templates for marketing materialMaintain a client base of Travel Wholesalers and design personalised discount vouchers for Agents and sporting groupsMonitor promotional inventory levels and liaise with cosmetic and fragrance housesAchievementsNegotiated with several suppliers which assisted in reducing costs and increase profitability.Won a National Customer Service and Sales award for going above and beyond for an international customer resulting in a $23,000 sale.Won 3 National Awards for best display voted by the Suppliers.Contributed to the development of initiatives which I received recognition from the leadership team for my effortsIntroduced team training initiatives which ensured the organisation marketed items in-store in an effective manner and further developed and enhanced team member sales and customer service skillsPrior to 2000 Various PositionsThroughout this period I worked with a number of companies in sales and customer service. In these roles I was able to improve my liaison and communication skills and capacity to build and maintain strong business relations and with clients.