Kerry Berman Email & Phone Number

Bala-Cynwyd, Pennsylvania, United States

In this role as a Client Services Representative, and as the voice and face of the salon, I handle all front desk and client facing responsibilities. I conduct daily operations to ensure the smooth flow of service and client satisfaction, ranging from being the first point of contact for all current and prospective clients over the phone and in person, to handling concerns and complaints, to creating and maintaining a high volume schedule for a staff of 10+ stylists. This all requires a significant amount of multitasking, while also working efficiently and paying close attention to the details. I pride myself on building authentic relationships with clients to help create an engaging and meaningful experience every time they step foot into what should be their happy place. I take the time to listen to their needs and connect them with the appropriate service and right person. Most importantly, I provide friendly service to all my customers and take care of their needs big and small, always with a smile.

Greater Philadelphia Area

As a sales support specialist, I worked on the Prove It! sales team providing external customer support and internal sales support. I served as the primary point of contact for sales reps in setting up accounts on the newly upgraded client testing database, and I handled all order processing requests, billing discrepancies and customer questions. Throughout IBM's acquisition of Kenexa and other significant transitions, I focused on remaining a constant source of support and knowledge for sales reps. A few of my achievements:• Led office transition after acquisition by training a team of 10+ sales reps and client relationship managers on IBM's systems to transfer business smoothly and minimize disruption to clients. • Developed a new, systematic process for sales team to submit orders efficiently.• Resolved account problems and reduced workload of sales team by handling 75+ incoming customer calls per day while providing friendly and prompt service. • Created and served on "Deal Desk" team of internal experts to support all North American assessment sales teams.

Greater Philadelphia Area

In this role, I ensured quality experiences and provided customer support for our software clients.• Created and tested individualized software packages for clients for quality control, and created demo accounts for prospective clients. • Served as the customer support point person to users of the software product.• Worked with the office manager to organize office inventory and perform administrative tasks.

Greater Philadelphia Area

As the camp office coordinator for 10 day/overnight camp programs, I ensured smooth experiences for campers, parents and counselors. • Managed enrollment for all campers • Matched first-time campers with the best-suited camp program• Served as the communication liaison between parents and counselors to help resolve parent concerns and provide support for both parties• Solved problems before escalating to camp management

Newark, De

I worked as the organization advancement assistant for the Center for Drug & Alcohol Studies at the University of Delaware, performing relevant duties based upon Center's current research project.• Worked closely under PhD students to better understand research conducted to further knowledge on drug and alcohol prevention.• Administered follow-up drug and alcohol surveys by interviewing college-aged participants to determine trends of students.• Evaluated survey findings and interpreted results in order to continue receiving grant money.• Oversaw survey administration in local elementary schools, identifying level of knowledge of drugs and alcohol and introducing prevention methods into local curriculums.