SylvanLink is a leading IT managed services practice providing turnkey technology solutions and support to small and medium sized organizations in and around Oklahoma City. With our commitment to providing enterprise-level expertise and service at prices that work for small businesses, it’s no wonder our average client has been with us over five years. We understand today’s IT landscape demands proven best practices and a proactive approach designed to keep technology concerns out of your way so you can stay focused on your business. That’s why when you work with SylvanLink, we become your IT department. We get to know your business and your people so we can respond to issues quickly and effectively.

Development and execution of IT and business initiatives for medical device/telemedicine startup. Hands-on IT operations and support with an emphasis on medical device, retinal imaging, and FDA compliance.Accomplishments:Development and implementation of mobile version of retinal imaging platform to make medical service available to more patients at lower cost.Migration and consolidation from legacy medical device platform. Image storage optimization from legacy fiber channel SAN to direct attached storage. Operating system consolidation and server virtualization. Design and implementation of retinal image replication and storage solution for the Veteran’s Administration to manage over 2 terabytes of patient images.

Oversight of strategic IT and business initiatives for managed print/electronic forms company. Management of IT operations and support, with a focus on business process automation.Accomplishments:Business process design, re-engineering, and automation – Various initiatives for billing, purchasing, inventory, and field & customer service to improve efficiency, reduce or eliminate manual tasks, and add new capabilities.Business intelligence initiatives – Development, distribution, and support of operational reports, data structures, and applications using SQL server, Crystal Reports, VB, and other tools. Both internal and customer-facing deliverables.Application development – Custom development of both mobile (blackberry-based) and client-side data collection solutions for field data collection, billing, and reporting. nfrastructure initiatives – Various initiatives to improve overall system/network performance and availability for critical business systems.

Responsible for architecture, administration, and support of all production IT systems for medical device company.Business Software Selection project (mySAP)Implementation of network security measures including antivirus, firewall, proxy server, and IPSec policies. Developed corporate policies for permissions and change management.Novell Netware to Active Directory migration.Exchange 5.5 to 2000 migration using Front/Back-end topology as well as deployment of OWA and IMAP for remote users.WAN implementation to expand single building to campus-wide network

Responsible for IT systems operations for technical staffing company at corporate office and 18 branch locations. Technical planning and design as well as business analysis for projects.Coordination data center move to new corporate location, including servers, routers, WAN, ISDN, and analog connections within scheduled downtime. Development of multi-tier IT support model. Included definition and implementation of incident management system, workflow, and appropriate SLAs.Upgrade from NT4 and Windows 9.x to Windows Active Directory

Exchange migration for entire enterprise. Design, testing, pilot, and deployment of domain and messaging infrastructure. Migration of clients to new system from legacy domains. Scope – 7,000 seats, multiple sites.IS TECHNICIAN 1995–1997Help desk and desktop support for 300 users in 6 locations. Server and network administration.