Lead implementer in the planning and managing of an information security management system in accordance with ISO 270001: 2013, with integration to ISO 9001:20.5 quality system. Carrying out detailed asset analysis by conducting a risk treatment methodology to identify and treat information security risks and opportunities throughout the organisation. Implementing best practice across the business to ensure that new legislation is being adhered to by documenting the information security control policies. Managing the internal teams during the planning and implementation phases, to roll out information security control compliance changes.Internal auditor for ISO/IEC 27001: 2013 and ISO 9001:2015 to conduct internal audits to highlight non-compliance or recommendations.

Development and design of high profile, strategic projects for new enterprise business mobile, fixed and converged products. Projects includes Internet of things (IoT), M2M and roaming products. Productising (EoMPLS) Ethernet over MPLS for Africa. Conducting workshops with the relevant technical stakeholders, to design the operational processes to sell, build, and support the services within South Africa and other operational African countries.

ITIL service designer working within the integrated capabilities team. Translating product requirements into service design and development functional requirements. Enhancing and modelling of ITIL services to incorporate into the global business units and portfolios. Modelling business process design, improvement, research gathering & mapping customer journeys.

Assigned to the unified communications portfolio for the new product offerings from Vodafone and Vodacom for mobile, VoIP, IP PBX hosted products, and converged technology. Design of new product specifications, using eTom methodology. Conducting workshops with technical and commercial stakeholders. Producing end to end solution design documents for development teams. Change management control to manage all changes to the business support systems (BSS) and operating support systems (OSS).

Providing consultancy to sales and marketing divisions at Telkom South Africa. Implementation of Amdocs CRM/ITSM software for order, assurance and contract management. Requirements included ability to order, sell bill fixed line services and contracts to the large consumer and corporate businesses in South Africa.Lead BA to merge Telkom South Africa, business, residential subscribers and services to an Amdocs multi-channel customer management, ITSM and product catalogue solution. Working with marketing product teams to design new products/services for the business and consumer markets. Modelling, designing and configuring services and contracts into a repository (Amdocs Enterprise Product Catalogue EPC Tool, in order build, price, bundle offerings).

Acting project manager/business analyst to coordinate, train and support personnel on an Amdocs service assurance solution (ITSM system) in three global datacentres (USA, Asia, EMEA). The solution provided the customer base with access to a 24/365 support service.

Part of team to to implement Amdocs clearsupport ITSM system – Global implementation Call Centre in London, San Francisco, Washington DC, USA.Business analyst for Amdocs and ManManX systems. Providing system administration functions within the user environment. Acting Project Manager/Business Analyst for Europe on all enhancements, requirements and upgrades for Clarify ClearSupport Call Centre Solution.

Implementing and producing specification for contract management database. Responsibility included contract negotiations with customers and service partners (Service Level Agreements). Forecasting monthly and yearly targets to Finance Department. Internal auditor for ISO 9001 programme.

Coordinating and organizing computer trade exhibitions within the UK. Conducting new client demonstrations for the various software packages. Working with an advertising agencies for brochure designs and photo shoots.

Marketing Assistant within the motorcycle division of Suzuki GB. Coordination and organization of exhibitions, trade shows and test days for the motorcycle journalists. Liaising with local press and advertising agencies.

Skills: understanding on conveyancing, probate and litigationDuties: PA duties to two company solicitors providing secretarial support.