Kerry Dolan Email & Phone Number

Consulting Services for nonprofits and political entities with a focus on Systems Management, CRM, Fundraising, Engagement, Advocacy, and Organizing in the NGP VAN, EveryAction, and Bonterra ecosystem.

-Managed 4 direct reports across Solutions Architecture and RFP response teams and multiple products.-Provided training and mentorship to new team members.-Conducted webinars and represented company at several conferences.-Coordinated Solutions Architecture responses and services with sales leadership.-Performed full Solutions Architect duties in addition to management role.-Collaborated with marketing teams for webinars and other content needs.

Somerville, Massachusetts, United States

-Collaborated with nonprofit clients to understand their unique organizational needs and challenges.-Designed customized SaaS solutions that align with nonprofit goals and enhance operational efficiency.-Conducted thorough assessments of existing systems, identifying areas for improvement and integration of new software.-Provided technical guidance and support throughout the sales process, addressing client inquiries and concerns.-Conducted product demonstrations and training sessions to empower nonprofit staff in utilizing the software effectively.-Mentored newer team members and provided support to other departments. Worked with account executives across multiple sales teams including mid-market, enterprise, and political/crossover catering to a diverse range of clients.Exceeded sales quota targets.

-Account Manager for several high profile enterprise EveryAction/NGP VAN clients including Covenant House International, League of Conservation Voters, Service Employees International (SEIU), Audubon, American Bird Conservancy, Earthjustice, and Center for Biological Diversity. -Provided product expertise across all elements of the EveryAction system as the first point of contact for enterprise level clients. Ensure customers are receiving the tools and support to achieve their goals.-Facilitated check in calls on weekly or bi-weekly basis to establish appropriate product adoption of newly onboarded clients and continuing growth for existing clients.-Assessed client email deliverability and systems usage to identify potential issues before they result in problems.-Worked with clients to discover inefficient workflows and streamline procedures. Provides feedback or facilitates calls with Product team members where appropriate.

Greater Boston Area

-Account representative for SEIU, AFSCME, UFCW, Enroll America/Get Covered America, United Steel Workers, United Farm Workers, Access Health Connecticut, several state Democratic parties. Provide these clients with direct support, new feature integration and training, system usage consultation, and other services. -Conducted training for EveryAction Non-Profit CRM clients and provide ongoing technical support for Fundraising and Engagement clients. Specific areas include Targeted Email outreach, Fundraising, and transitional consultation.- Support for other clients including DNC, AFL-CIO, numerous state and local campaigns and non-profits. International clients including Liberal Party of Canada and provincial parties, Liberal Democrats (UK), Financial Sector Union (AU).-Training (both on-site and via webinar) for multiple clients covering end user experience and administrator oriented training.-Technical support, troubleshooting, consulting, for all VAN platforms including VoteBuilder, SmartVAN, Labor Action Network, and others. - Sole team member responsible for new client setup, training, and on-going support for the National Field Platform. - Interfaced directly with data department, project managers, and multiple programming teams to resolve issues, QA fixes and new features, and provide feedback.- Support and testing for MiniVAN mobile canvassing app.- Technical consulting for sales team members.

Somerville, Ma

-Provided phone, screenshare, and email software support to top level administrators and clients using NGP VAN's voter file database, organizing, and recruitment software through the 2012 election cycle. -Worked directly with programmers and project managers to identify, replicate, and resolve system errors and software bugs. -Acted in a Quality Assurance role to test new features across platforms.-Worked with project managers to convey user experience and user stories into new features. Platforms that were supported include: VoteBuilder, SmartVAN, State Voices, America Votes, PEPVAN, and others. Also provided support for NGP VAN's MiniVAN mobile application software.Clients included Obama for America, SEIU, UFCW, the Democatric National Committee, state Demcratic Parties, AFL-CIO, Liberal Party Canada, FSUAU, and the Liberal Democratic Party (UK) among others.

Pocasset, Ma

-Sales and Marketing-Manage import/export operations in the US and Canada.-Maintain company wide accounting for Leit-Ramm LP (USA).-Administer Accounts Payable and Accounts Receivable for both Leit-Ramm LP (USA) and Leit-Ramm Corp(Canada).-Maintain schedule for CEO of Leit-Ramm LP/Corp.-Arrange travel and accommodations for CEO and staff.-Organize Trade Show scheduling and logistics as well as market intel for meetings.-Manage Supply-Chain Logistics for operations across the US and in Ontario.-Install ground-mount utility scale solar installations (including pile driving, racking system installation, and Photo-voltaic Module installation). -Provide company-wide IT Support, including: network/intranet administration, website development, traffic analytics, new media presence, troubleshooting, and more.-Provide Industry-wide Market Intelligence for both the US and Canada.

- Managed supplies, logistics, and operations support for 170+ field staff in 36 field offices across 22 states for the Alliance's Repower America campaign.- Developed and built organization-wide database to reduce redundancies and improve office efficiency.- Maintained national field department budget, technology distribution and staffing records.- Acted as liaison between the Field department and Finance, Legal, Human Resources, and IT departments.- Assisted Nation Field Director and Deputy Field director with day to day operations.- Helped coordinate the Alliance's participation with partner organizations on the Made in America Jobs Tour, Operation Free: Veterans for American Power Tour, and several other initiatives.- Provided support to facilitate the launch of the Repower America Wall, a massive social media campaign to harness support for climate change legislation.

- Managed day to day office operations and implementation of field plan in the largest populated locality in Virginia- Trained and managed team of 5 organizers working for Congressional, Senate, and Presidential candidates- Worked with the local committee to engage members and build the local and statewide party creating a network of several hundred participatory activists and volunteers throughout the city that will remain engaged in future races- Exceeded vote goals in a Cook Political Report rated R+6 district (VA-02), defeating a 2 term incumbentRepresentative by 4 percentage points, defeated a former governor running for the senate seat by a 2:1 margin in the district, and out performed the 2004 presidential results by 30,000 votes.

- Organized direct voter contact, volunteer recruitment, training, and management in the city of Keene as well as 11other towns in Cheshire County, NH- Represented the campaign as a surrogate at county and town Democrat meetings- Coordinated and directed canvasses of over 125 volunteers and 20 person phone banks

- Co-directed and authored ACLU of Texas’ 2006 report on banned books in Texas public schools- Aggregated and organized data from state wide survey of public schools