Kerry Held

Kerry Held Email and Phone Number

Operating Partner and Board Advisor and Consultant @ PrimeGenesis
New York, NY, US
Kerry Held's Location
New York, New York, United States, United States
Kerry Held's Contact Details
About Kerry Held

Results-oriented, creative, and experienced professional with 20+ years of experience across technology, hospitality, retail, healthcare, financial services, and other consumer-facing and B2B industries, with senior leadership experience both in-house and as a consultant. Adept at bridging the emotional and technical aspects of the employee and customer experience, particularly during moments of disruption and change. Committed to delivering real value, protecting ROI, achieving growth goals, and improving outcomes for all stakeholders while creating exceptional customer experiences.Key areas of experience and expertise: • Accelerating clients’ strategic goals through organizational culture, communications, leadership development, and employee engagement, and their impact on customer experience• Customer and employee journey mapping • Strategic brand development and employee brand engagement planning/implementation• CEO/Executive transition and communications (including partnering with the board for interim management planning) • Executive onboarding and coaching • Succession planning and development of key competencies• Culture assessments as part of due diligence, including M&A deals• Change management and communication strategy and implementation plan development to protect ROI and drive value during business transformation(s) and key points of inflection/disruption

Kerry Held's Current Company Details
PrimeGenesis

Primegenesis

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Operating Partner and Board Advisor and Consultant
New York, NY, US
Website:
primegenesis.com
Employees:
18
Kerry Held Work Experience Details
  • Primegenesis
    Operating Partner And Board Advisor And Consultant
    Primegenesis
    New York, Ny, Us
    View
  • Primegenesis
    Operating Partner And Board Advisor/Consultant
    Primegenesis Sep 2023 - Present
    Stamford, Ct, Us
    As a partner at Prime Genesis, Kerry brings her strategic, HR/people, and communications expertise to assist leaders & their teams during their first 100-days, capturing value and accelerating performance during critical transitions.
    View
  • Fti Consulting
    Managing Director, People + Transformation
    Fti Consulting Jun 2020 - Mar 2024
    Washington, Dc, Us
    Apply deep expertise in culture, learning and development, change management and stakeholder communications to accelerate the achievement of clients’ transformation objectives while also enhancing their customer and employee experience(s).
    View
  • Siegel+Gale
    Strategy Director, Employee Engagement
    Siegel+Gale May 2018 - Jun 2020
    New York, New York , Us
    In my time at S+G, I led the growth and development of the Employee Engagement practice, leading client brand strategy initiatives including the development of Employee Value Proposition and talent recruitment strategies, brand alignment and delivery. We defined brand purpose, culture, values, behaviors, and service philosophy, enabling clients to deliver exceptional, customized experiences, both internally and externally, as well as develop core purpose for brands and drive a consistent message throughout entire employee / customer experience.
    View
  • Clear (Clearme.Com)
    Svp Of Employee Experience
    Clear (Clearme.Com) Dec 2016 - May 2018
    New York, Ny, Us
    During my time with Clear, I defined and created expectations and tools to uphold an exceptional employee and customer experience, developed Behavioral Based Interview questions, and defined, developed and launched new LMS (Learning Management System) nationwide to provide training to senior leadership and staff regarding technical, operational, leadership, and customer experience skills.I also designed and implemented new internal and external communication structure, resulting in improved NPS scores, created a new leadership program to define and foster characteristics of great leaders, and defined customer experience at airports.Additionally, I led a national team of 8 trainers to develop and define sales and customer experience protocols and training, and supported corporate and field operations, continuously improving the customer experience by focusing on targeted hiring, proper tools and training to succeed.
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  • Ysc
    Managing Consultant For Client Partnership And Head Of Strategic Business Development
    Ysc May 2015 - Nov 2016
    London, England, Gb
    As the Head of the Business Development Team for the Americas region, I partnered with clients to define and execute leadership and talent strategies, while offering executive assessment, coaching, and development workshops. I proactively identified new, strategic client partnerships, evaluated and re-defined pricing structure, pitched new business and on-boarded clients. I also collaborated with senior leadership teams to create strategic and custom interventions, in addition to coaching key business leaders to drive effective change.Additionally, I developed new values, behaviors and hiring characteristics for large consumer clients (Best Buy and Cartier), with additional key clients including JP Morgan Chase, Astra Zeneca, Diageo, Cartier, Shire, National Grid, Burberry, Dentsu Aegis Networks, Barclays, and Best Buy.
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  • Hospitality Quotient
    Director Of Client Relations
    Hospitality Quotient Jan 2009 - May 2015
    New York, New York, Us
    In this role, I oversaw all business development and client partnerships for a high-touch organizational consulting business dedicated to helping clients create positive company cultures. This consisted of improving customer experience, and driving top-line sales, while cultivating and maintaining long-term relationships with clients, and identifying viable target industries and organizations.I regularly conducted client meetings and hosted workshops to educate prospective customers on philosophy and approach for positioning hospitality at the forefront of their business model, crafted employee engagement plans and created buy-in / alignment among leadership by engaging senior leadership to promote the efforts. I also held one-on-one meetings with leaders to illustrate critical links between personal leadership styles, behaviors and company policy which impact customer experience/sales, and addressed leadership audiences at national engagements including the bswift Summit, the Stella Summit, and IOMEDIA/XX in Health.
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  • Union Square Hospitality Group
    Culture & Learning Manager
    Union Square Hospitality Group Jan 2007 - Jan 2010
    New York, New York, Us
    At USHG,, I collaborated with partners to develop Culture & Learning Department out of USHG’s leading values, created and facilitated the company’s internal leadership training programs and assisted in building systems and structure to sustain Enlightened Hospitality. I also oversaw full restaurant operations, hired and trained service team (100+), and upheld business standards.
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  • Susan Magrino Agency
    Public Relations Manager
    Susan Magrino Agency Jan 2003 - Mar 2004
    Managed relationships with media partners and developed strategic market plans based on client briefs. Key Clients included: Martha Stewart Living Omnimedia, L’Occitane, Laura Mercier Cosmetics, Alain Ducasse and One&Only Resorts.

Kerry Held Skills

Hospitality Strategy Event Planning Public Relations Leadership Development Team Building Customer Service Strategic Planning Leadership Restaurants Organizational Development Training Coaching Public Speaking Recruiting Employee Relations

Kerry Held Education Details

  • Boston College
    Boston College
    International Studies
  • Icoach
    Icoach

Frequently Asked Questions about Kerry Held

What company does Kerry Held work for?

Kerry Held works for Primegenesis

What is Kerry Held's role at the current company?

Kerry Held's current role is Operating Partner and Board Advisor and Consultant.

What is Kerry Held's email address?

Kerry Held's email address is ke****@****rme.com

What is Kerry Held's direct phone number?

Kerry Held's direct phone number is +191775*****

What schools did Kerry Held attend?

Kerry Held attended Boston College, Icoach.

What skills is Kerry Held known for?

Kerry Held has skills like Hospitality, Strategy, Event Planning, Public Relations, Leadership Development, Team Building, Customer Service, Strategic Planning, Leadership, Restaurants, Organizational Development, Training.

Who are Kerry Held's colleagues?

Kerry Held's colleagues are Bill Crain, Susan Neumann Lawler, Harry Kangis, Joe Durrett, 王燚燚.

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