Kerryn Drew Email & Phone Number

Leading a talented group of Sales Managers, I ensure my team are able to achieve their targeted number of home sales and support people moving into vibrant communities. I ensure my team and our stakeholders have the necessary insights to drive high performance and deliver exceptional customer experiences.

As Area Lead, I oversee strategic, operational, and sales activities in a specific geographic area, providing guidance and support to a partnered team to achieve targets and grow Spark's market share. I also lead the national team of Area Leads, ensuring best practise of the role across NZ and leadership for the team.

Tauranga, Bay Of Plenty, New Zealand

My team contribute to the success of Trustpower's acquisition and retention strategy. I lead a skilled, national team of 60 focussed on owning the end-to-end journey of connecting and supporting customers across multiple networks. My capable team play an important role in driving and contributing to opportunities to improve the way we connect new.

Tauranga

A passion for customer experience and sustainable business operations underpins my focus in the Business Improvement. I proactively lead and support the Customer Operations function by realising and optimising opportunities to improve the way we acquire, serve and retain customers. My focus is on enhancing customer journeys and experience, in a.

Auckland, New Zealand

I lead a national operations team of 40 for the corporate market, reporting to the senior leadership team.In this challenging role I expanded my expertise in automation and self-service builds, measuring and driving team and customer satisfaction and performance, and leveraging data to make an impact.

Auckland & Tauranga

Promoted into this role, I led the functions of bid, support, analytics, capability and business improvement for the corporate market. I'm most proud of leading my disconnected team of 40 to high engagement and performance; resulting in the highest possible engagement (eNPS) score.

Tauranga

As 2IC to the Head of Sales Operations, I was responsible for setting up the team's functions, structures and processes. I primarily focused on using data and automation to strengthen the team's capabilities, and make it easier for them to connect with the business. To boost customer satisfaction, I established an ongoing forum for all our corporate.

Tauranga

I led the relationship and sales of a portfolio of 80 corporate customers, alongside a virtual team. This role required my influencing and relationship skills to deliver superior service and high-value outcomes for my customers in a very competitive environment. I improved overall portfolio performance ultimately winning the 'Spark Super Achiever' award in.

Tauranga

I was very excited to join the Spark Digital Team as a Client Liaison after returning from my ‘OE’. I thoroughly enjoyed the customer-facing role but quickly outgrew it and was promoted to Client Manager early in my career.

Glasgow, United Kingdom

I was employed by Tesco Bank to assist with several projects - primarily setting up operational processes and procedures.in their new collections and recoveries department.

Various Papers, Communication | Business | Management | Marketing

Throughout my career I have undertaken business and management university papers to expand my knowledge and ensure my leadership.

Life Styles Inventory (Lsi), 'Advanced Leadership'

Life Styles Inventory (Lsi), 'Senior Leadership'

Prince2 - Foundation, Project Management

Certificate In Social Scien, Social Sciences