•Coordinate with 3rd Party logistics to meet customer requirements.•Assist in scheduling customers order.•Assist in the coordination with the Distribution Centers for carry-ins.•Pick and stage items for delivery.•Inspect goods that are to be delivered.•Provide solution and feedback to customersAssist in the creation of Manifest for carriersReceive and deliver shipment from Distribution Centers

•Managed all purchasing activities and accomplished the following objectives:•Reviewed the vendor market to ascertain vendor availability and capability. •Procured and reviewed all goods and services used by Xerox in Jamaica. Both locally and internationally• Effective Maintenance of the vendor database.•Prepared contracts and services agreements used by Xerox Jamaica for vendors •Monitored all the procurement activities of each department and ensure that they adhere to the company’s procurement policies,achieved a 95% compliance•Directed and reviewed the performance metrics of all vendors both contracted and non-contracted.•Conducted training with the business leaders to make sure they are aware of the company’s procurement guidelines•Provided quarterly report to Xerox Corporation on expenditure and cost control activities that are ongoing or upcoming•Along with Xerox corporate team develop procurement execution strategies for different task and projects in accordance with company guidelines. example cost reduction and centralization strategies•Set up processes and stream line operations to support end-to-end solution from order acquisition to delivery of goods and services. • Create SLAs and turn-around-time with vendors & assist them as and when required.• Create metric for continuous monitoring for efficiency and effectiveness in service delivery maintaining a constant score above 98%•Effective management of E-commerce and Omni channel operations.

•Manage inventory control policies and procedures.•Review, choose and execute warehouse management system •Achieve lean inventory without jeopardizing operations•Audit on inventory by coordinating with external and internal teams•Meet company inventory needs by ensuring sufficiency of systems and coordinating with SAP teams.•Achieve operational excellence and deliver cost savings through inventory management.•Meet customer and company standards on accounting requirements.•Check routine inventory costs that impact KPIs and communicate outcomes•Established and measured daily, weekly and monthly KPIs through reports.•Coordinate with suppliers and merchants on inventory planning and flow strategies, vendor requirements and contingency planning.•Utilization of Microsoft office software for communication and data analysis.•Preparation and presentation of report on current inventory and advise on items that needs replenishment.•Maintenance of inventory in the warehouse management system.

•Processed and resolved complex/ escalated customer issues.•Provided support to customer service representatives, through processing of Benefits and insurance claims.•Assisted in coaching and development of team members and ensure adherence and understanding of standard operating procedure.

Provided information on insurance benefits to members and doctors.Accurately processed and disseminated information regarding submitted claims.