Kersten Fox Email & Phone Number

Greater Seattle Area

Seattle, Wa

• Implementation project lead for multiple Community Mental Health institutions adopting Valant Platform software.• Collaborate closely with customer stakeholders to gain an in-depth understanding of their current processes and requirements specific to their state and organization to determine optimal system configurations.• Manage resources, project timelines, development requests and customer expectations through networking between internal and external teams.• Provide customer-centric product demonstrations and training to clients showcasing new features as they are developed and released.• Refine and evolve the implementation process and production of client-facing collateral documentation. • Train and mentor new employees on Valant’s implementation process and use of the software.

Seattle

• Led the implementation of Valant Private Practice Suite software within behavioral health practices.• Provide in depth training to customers over the phone and in person, utilizing a train-the-trainer model.• Serve as the primary contact for implementation, training, account setup, 3rd party vendor integration, issue resolution and best practices.

Bellevue, Wa

• Serve as the project manager for digital advertising campaigns, specializing in Dynamic Creative, for large client accounts like Best Buy:• Manage the project scope, timelines and all client facing communication.• Collaborate with a client’s designated advertising agency.• Manage ad design, creation and revision per customer specifications.• Initiate requests for API setup and revision.• Work across US and international teams through YouTrack and Skype.• Analyze campaign KPI data for performance improving recommendations. • Assist in driving incremental revenue via the completion of RFIs and RFPs.

Seattle, Wa

• Serve as the Veteran Affairs Certifying Official:• Verify course applicability to degree programs.• Submit quarterly enrollment certifications to the Department of VA.• Manage financial aid packages for all VA benefit recipients.• Counsel and assist students in applying and use of their benefits. • Award and process financial aid for non-veteran undergraduate and graduate students.• Provide direct counseling to students and their families.• Leader of the Professional Development Committee to plan division events such as retreats and charity opportunities.

Seattle, Wa

• Manage electronic origination and confirmation for all Federal Direct Loan programs.• Process all Parent and Graduate Federal Direct PLUS loan applications.• Manage and advocate for a work group of four employees.

Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Psychology