Kerstin Harper Email & Phone Number

Arnold, Md, Us

Managed customer-facing professional service projects, including requirements gathering, SOW creation, execution and stakeholder management.Provided implementation consultation using one-to-one and one-to-many strategies.Documented product functionality for multiple purposes in written & video formats.Supported customer lifecycle, including adoption, retention and expansion through executing existing programs and contributing to developing ones.Served as an internal, cross-functional SME, providing informed understanding of our customers' business cases and operational workflows for documentation and product development purposes.Advised on relevance of product pipeline features for specific customer segments.Served as point of escalation for Support case troubleshooting.Contributed to ongoing efforts to enhance our customer success efforts by participating in and take lead on departmental process development and infrastructure improvement initiatives.

Greater Philadelphia Area

Lead the Planning and Setup, Monitoring, and Closeout phases of study managementMonitored study timelines and managed the financial components of each studyIdentified potential study risks and mitigations, and escalated as appropriateManaged internal/external negotiations and promoted collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligationsApplied problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations

Greater Chicago Area

Managed the day-to-day responsibilities of 9 to 11 cardiovascular research studies, at a given time, while adhering to Good Clinical Practice and other institutional and federal guidelines with minimal supervisionCollaborated with nationally recognized clinical research investigators and a team of 4 to 8 coordinators on research studies to improve outcomes for pediatric cardiovascular diseaseExecuted Phase I, II, and III industry-sponsored clinical trials following strict guidelines mandated by the sponsorsPromoted and disseminated the organization’s mission of serving our patients to the best of our ability in all jobs functions and day-to-day activities

Greater Chicago Area

Provided numerous investigators with study maintenance, including regulatory support, subject recruitment and consent, data management, and overall study coordination while maintaining a healthy, professional relationshipConverted recruitment, enrollment, and monitoring logs from Excel to Redcap in order to increase study efficiencyConducted site qualification, study initiation, monitoring, and close-out visits Identified opportunities to improve research processes through simplification and created new standard operating procedures

Chapel Hill

Collaborated with project manager and other team members when discussing the methods of data collection and participated in data collectionGathered consent from participants before participation in the study Transcribed and coded focus group sessions using Atlas.it Assisted in the analysis for a major study on children's movies and healthy/unhealthy messages and behaviors that was funded by the Public Institute of Health

Chapel Hill

Provided direct care for teens with developmental disabilities Guided participants in vocational experiencesEducated participants in health and wellness Encouraged participants to participate in social activities

Chapel Hill

Assisted all employees in office with multiple activities Managed all duties including shredding, copying, filing, deliveries, and any other requests in a timely manner

Chapel Hill

Converted paper files to electronic files when the hospital was updating its software systemUpdated various healthcare centers’ information on recordVerified that patients had Medicaid before funding and correcting prices on insurance claims for Medicaid recipients

Bachelor'S Degree, Anthropology And Global Studies

Medical Anthropology And Global Health