Rochelle Shearlds, Mba (She/Her) Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

Boston, Us

Selected by peers and top influencers to create the world’s first syndicate of Customer Success and Customer Experience experts ready to invest in startups providing tech that improves Net Revenue Retention (NRR).

New York, Us

New York, Us

Success in Black elevates Black professionals in Customer Success by providing powerful resources to help them advance their careers.

New York, New York, Us

Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs individuals who are looking to elevate their CS career with experienced industry leaders for monthly coaching sessions.

Sweet Potatoes and Black Beans is a Philadelphia Dining Experience company. We focus on seasonal ingredients that are both approachable for a weeknight meal but can easily transform into a gourmet meal. We also specialize in interactive dinner parties that invite guests to cultivate their palates and hone their cooking skills with new flavors, pairings, and techniques. Our guests will enjoy a personalized menu complimented by hand-picked wine recommendations, with the opportunity to join our team in the kitchen for a hands-on demonstration of each dish.

King Of Prussia, Pennsylvania, Us

*Planned, directed, and built centralized customer service team *Developed and implemented KPIs for both Business Development and Customer Service teams*Overhauled and established SOP and Quality Assurance structure*Monitors and reports performance metrics to executive team on a daily and monthly basis*Collaborates with executive team to drive strategic performance

Blue Bell, Pennsylvania, Us

-People first: focusing on professional development, employee counseling, and overall success of a team of organized, motivated, and problem solving project team members-Partnering with Product team to prioritize platform enhancements and bug fixes-Providing operational oversight and guidance to project team members managing (25+) cross functional multinational ePRO clinical studies-Identifying and mitigating risks, problem solving, and working toward contingency planning at the program level-Providing status reporting on key performance and quality indicators -Identifying and implementing improvements to project management processes -Supporting clients in global regulatory inspections

Blue Bell, Pennsylvania, Us

King Of Prussia Pa, Pa, Us

In a highly visible role, I am responsible for the successful project management lifecycle of multiple(15+) enterprise new CRO and sponsor technology programs. I also manage strategic client relationships after the successful implementation ends. Additionally:- Coordinate internal resources from our Sales, IT, Product, Contracts, and Finance teams. - Perform other duties, assignments, and special projects as time or circumstances demand.

Responsible for the operational success of a diverse portfolio of clients including payroll, consumer incentive, and maritime alternative payment solutions. Significant stakeholder in process improvement within a change environment. In addition to my diverse portfolio, I lead a team of six Client Service Managers. This team lead role includes personnel management and professional development.

Englewood, Co, Us

Coordinated and distributed work assignments and followed up priority work to teams. Assigned staff in accordance with daily workflow objectives.Monitored daily, weekly, monthly workflow procedures and performance of the staff in accordance to established standard.Trained and monitored performance of representatives in accordance with established standards.

Liverpool, Ny, Us

Managed and trained 14-person office staff.Maintained in-office calendar and training calendar, keeping track of schedules/appointments.Met daily goals by scheduling at least $5,000 from customer transactions.Received cash and check receipts, maintained ledger book and record of bank deposits.

Master Of Business Administration (Mba), International Business

Bachelor Of Science (Bs), Professional Studies; Accounting Minor