Melanie Agtual Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

Providing comprehensive property management through triage and processing of all incoming calls, chats, emails and texts from outside entities including subscribers, prospective subscribers, realtors, title agencies, and service companies in a startup environment.Managing claims from beginning to end, including heavy scheduling and appointment management, servicer reporting, adjudication of claims, and billing of clients and customers.

San Francisco Bay Area

Verified accuracy of all subscriber billing and enrollment data.Compiled and issued reports to billing and enrollment departments for all discrepancies found.Detected and documented all possible internal audit issues and follow-up of all errors.Spearheaded development of a query with the IT department to instantly identify QA discrepancies, streamlining the process by over half the time.Development, review, editing, drafting and publishing of standard operating… Show more Verified accuracy of all subscriber billing and enrollment data.Compiled and issued reports to billing and enrollment departments for all discrepancies found.Detected and documented all possible internal audit issues and follow-up of all errors.Spearheaded development of a query with the IT department to instantly identify QA discrepancies, streamlining the process by over half the time.Development, review, editing, drafting and publishing of standard operating procedures (SOPs) for the QA department.Analyzed procedures and submitted ideas to streamline processes that resulted in a divisional cost-savings equivalent of 2 full-time employees. Show less

Bachelor Of Arts (B.A.), Arts, Entertainment, And Media Management, Cum Laude

Associate Of Arts - Aa, Liberal Arts And Sciences, General Studies And Humanities