Kesavan P Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

📊 Driving Business Transformation for Cloud Native Data Protection- Implemented strategies leading to a remarkable 40% reduction in TCO for Cloud Native Protection.- Boosted Q3 and Q4 sales by 110% and 170% respectively, through sales strategy alignment.- Secured a major partnership, resulting in a lucrative $million contract.- Launched the industry's.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka

• Write complete and detail-oriented product requirements documents (PRD), ensuring clear communication of those requirements to the Product, Engineering.
• Identify new areas for product improvement by analyzing customer-reported problems and propose solutions through feature requests to product teams.
• Identify the usability & diagnosability gaps in the product and work with engineering & product to have them added to the product roadmap.
• Involved in the PRD review sessions during the Design stage to provide technical insights from a customer usability standpoint
• Lead the SaaS product customer success team located across the globe.
• Convert high-level customer product ideas into well-defined user stories to product teams using tools like wireframes & prototypes.

Bangalore

• Review the customer reported issues via the closed cases, feedback (ideas), Supportability Improvements and via other channels and identify the areas of improvement within the product (such as usability, ease of use.
• Define and Document requirements by analysing the details and work with Global Support Management, Engineering and Product teams to channelize the feedback from conception phase to integration into the product
• Perform test case reviews for new features and functionalities. Identify issues early one with the product and provide timely feedback to engineering and product teams
• Active communication with internal and external key stakeholders
• Reporting of enhancements for better troubleshooting tools/steps within the product or outside of the product.
• Be knowledgeable and up to date with the latest changes in the product including new releases, features and functionality etc.

Bengaluru Area, India

• As a Senior Technical Support Engineer, Handled one of the APAC Critical Customer accounts of Rubrik apart from Regular responsibilities.
• Managed Business critical technical Issues with high business impact and ensure faster remediation with the defined SLA.
• As the single point of contact is a trusted business advisor to Premier Support to customer providing valuable guidance around operations and optimization of their IT infrastructure.
• High level of coordination amongst various customer team of same organization, Rubrik Account Executive team and Customer Experience Manager (CEM).
• Goal is to provide value for money customer has invested in Rubrik service ensuring highest customer sanctification and Business expansion.
• Solve something unexpected working with Customer Teams and work closely with Engineering on the product enhancements.

Bengaluru Area, India

• Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills
• Listen to customer concerns and issues, uses appropriate troubleshooting and problem analysis techniques to isolate the root cause of the problems, and recommend / implement appropriate solutions to resolve the problem.
• Independently diagnose and resolve problems within our sphere of the customer environment
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Provide prompt and accurate feedback to customers
• Requires the individual to exercise excellent judgment, at a faster-than average pace, while paying extremely close attention to detail and courtesy

Bengaluru Area, India

Worked as Netbackup Administrator in CGI.Managing customer accounts for Backup and recovery process.Validating backup domain for better optimization.

Pune, Maharastra

• Worked for Managed Backup services (MBS) at Veritas Technologies LLC.
• As a member of Managed Services member, managed multivendor data protection environments.
• Help Enterprise customers to minimize business downtime, simplify Data Protection, Data Management operational costs, improve compliance posture, and maximize the ROI of customer storage and data protection investments.
• Providing continuous data protection and recovery support for customer accounts.
• Consulting backup performance optimization to customer accounts.
• Proactive in preventing, predicting, evaluating and responding to potential problems.

Chennai Area, India

I worked as a Netbackup Administrator with Cognizant.Configured Ms-SQL,VADP, Ms-Exchange backups.Performed Ms-SQL online DB restores.Having Knowledge on Ms-SQL 2005,Ms-SQL-2008 & Ms-SQL 2012.Configured NDMP backups for EMC celera and Netapp.Configured Ms-Exchange backups for 2010.Performed Exchange DB restorations in DAG.Configured VMware servers into.

Product Management Certification Program, Product Management, 88% Cgpa

Activities and Societies: Market Research, User Design, Analytics, Engagement & Growth, Product Development, and PlanningHow to build a.

Product Management Executive Course, Product Management, A

Master Of Business Administration (Mba), Information Systems Management, First Class

Learnt about Principles of Management and Organisational Behaviour, Managerial Economics, Accounting and Finance for Managers, Marketing.

Bachelor Of Science, Information Technology, First Class

Learnt about Data Structures and Algorithms, Computer Architecture and Microprocessors, Relational Database Management Systems, online.

Diploma, Eee

Activities and Societies: NSS, Brain TrustI was awarded Best out going student for the year 2011 and got Best project Award.