Keshav Gupta Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

1) Supporting the efficiency and effectiveness of the major incident management process including interaction with Leadership partners(MIM Team + POs), MODs, TLs, and technical teams.2) Coordinating with 40+ application/infrastructure teams to restore outages to normal operation as per the response and resolution SLA.3) Handling P1/P2 bridge calls and MIM meetings, driving internal troubleshooting bridges. 4) Driving metrics for Hopping, backlog ageing tickets and tasks along with Daily SLAs report.5) Performing event monitoring of system-generated and manual identification of events.6) Central Communication point for MIs. Managing the Critical incident bridge by coordinating with client, Accenture, and third-party vendors.7) Focused on self-service and process improvement. (Providing suggestions/ideas to team for maintaining and improving service delivery of day-to-day tasks wherever possible).8) Proactively monitoring the escalation channels and responding to user/client escalations and engaging functional teams and escalating to higher management(if required).9) Auditing all incidents of the day for logical closure and driving automation for repetitive tasks.10) Self-driven and resourceful to achieve goals independently as well as working within groups for delivering high quality service for client value creation.

Noida, Uttar Pradesh, India

-Worked as an Academic Counsellor in a high-performance environment that focuses on spreading the BYJU's unique way of learning-Contacted E-learning enthusiasts (parents and students) for academic counseling on learning pedagogies, and BYJU's personalized learning journey, and converting them into premium subscribers

New Delhi, Delhi, India

-Assisted the placement officer in contacting recruiters and conducting placement and internship drives on campus-Guided students throughout the placement drive and helped them with their queries-Circulated information regarding placements and operated jointly with the department of corporateaffairs-Worked jointly with other placement coordinators

-Involved in Data Preprocessing and Feature Engineering Techniques for making the data useful for creating Machine Learning models.-Worked on Bengaluru based Real Estate data to create a Real Estate price prediction model with the help of DS/ML. (Residential+Commercial+Re-sale)

Delhi, India

Secured 1st position in the college hackathon for SIH,2020.Analyzed and researched the agriculture sector and the current state of farmers in India. Developed a prototype of Farmer's friend and Guidance Portal (KRISHI VIGYAN) with various features:-Weather Alerts and Detailed Forecast (AccuWeather API)Detailed information about each cropRisk ManagementStore Locator (Google Maps API)FinanceMultilingual

Delhi, India

Conducted fieldwork for verification, analysis, and evaluation of 17 startups in the NCR region, ranging from Small entry-level Startups to Large corporate Startups for the National Entrepreneurship Award Scheme 2019.Later awarded with a cash prize by MHRD of INDIA.