Kessler Roberson Email & Phone Number

Provide remote and/or onsite technical support for all IT services, including hardware, networks, software applications deployed to FedEx Office Retail Print Centers Provide technical support to corporate Team Members with the objective of restoring normal functionality as quickly as possible. Follow an incident management process including incident identification and diagnosis leading to either an incident resolution or escalation to the appropriate engineering groups. Maintain files for detailed consumable quotations, customer purchase orders, and sales order acknowledgments

Provide roadside assistance for BMW and Rolls Royce.GPS navigation, reservation scheduling, and EMT dispatch for auto collisions.

Supervised a 3 person crew including cashiers and asst. shift managers. Cash register, stockroom, photo labs, cash handling, and deposits.

Provided customer service and troubleshooting for T-Mobile cell phones and blackberries, as well as wireless routers. Involved in the collections process. Responsible for customer billing functions and explaining billing issues to customers including payment processing.

Responsible for billing inquiries and eligibility requests. Responsible for payment processing and outbound calling to healthcare providers.Involved in the collections process.