Kester L. Harding Email & Phone Number

New York, United States

As a highly experienced and analytical Sales Team Manager, I am highly accounted for astutely identifying sales support opportunities to effectively streamline the entire sales process and measure activities' results. I manage a team of 7+ sales representatives through active coordination to assure on-time completion of proposals. I oversee KPIs and strategically develop system support for deriving main sales metrics from the existing CRM system.In my capacity, I conduct sales training to help the sales floor increase sales and enthusiastically help new account managers hit sales targets. I actively participate in a select group of six (6) out of 500 agents to brainstorm ways to retain more business and reduce cancels. I also successfully enroll multimillion debt yearly and conduct smooth and constructive call chops foragents.I play a vital role in managing the business by making the company’s sales processes more efficient. I cultivate and foster healthy relationships with outside debt management companies by closing 60%+ of referred clients. I train the co-captain to run a successful sales team and offer guidance in reading daily sales reports to find improvement areas.As an engaging sales professional, I ensure each call's quality and assurance and I render a second voice to difficult clients to help agents with closing. I preside daily morning motivational calls and promote team building and motivation to ensure that all goals are met. I also book loans for those who qualify for loans and conduct interviews for onboarding rookies to help with the hiring process.

New York, United States

Having served as a Certified Debt Specialist, I genuinely helped clients consolidate debt concerns by accessing client's debt situations and offering professional recommendations. I triumphantly enrolled multimillion dollars during the first year of employment at the company by utilizing excellent communication skills. My duties and responsibilities were, but not limited to, reading financial reports/credit reports and providing clients with accurate information regarding their financial analysis. I mentored new onboarding classes, including five onboarding account managers who became part of the top 25% of the company. I consistently belonged to the Top 3% of the sales floor.

New York, United States

In my role as a Case Manager/Outreach & Recruitment Specialist, I outreached to prospective clients and engaged in informative discussions around APICHA Health Home program benefits and enrollment. I competently met the 15% minimum of clients' enrollment quota to the APICHA Health Home program every month. I developed referral sources targeting medical clinics and physicians to generate admissions/enrollment to the program.Furthermore, I identified and recruited populations with chronic diseases such as HIV/AIDS, mental illness, and substance abuse problems (targeting Asian and Pacific Islanders, but not limited to) to facilitate early access to treatment and social services. I established prospective clients and referral sources relationships and continuous interaction to generate admission to the program. I created weekly calling and fieldwork schedules and handled prospective clients' and referral sources' questions and objections. Lastly, I proactively updated and maintained prospective clients of services rendered on the required platform (e.g., AIRS, TREAT, RMA).

New York, United States

My prime duty as a Front End Coordinator was to employ my leadership skills and outgoing personality to ensure that customers are satisfied and offer assistance where needed. I supervised a team of 5+ individuals who generated revenue for the grand opening by checking the delegated tasks' execution. I delivered exceptional customer service to customers at the checkout area by answering questions and handling any issues.In this position, I monitored customer service scores online and implemented innovative ideas necessary to improve scores. I implemented different fundraising projects to raise funds for Autism Speaks, ensuring that employees are adequately educated. Lastly, I maintained acceptable inventory levels by examining inventory to identify items to be reordered or replenished.

New York, United States

Working as a Brand Representative, I focused on increasing brand awareness and facilitating sales by creating advertisements for newspapers and online sites. I improved clientele by monitoring all incoming and outgoing calls and set appointments with clients. I conduct interviews to find qualified candidates and trained telemarketers to take calls and offer excellent customer service.My familiarity with the brand came in handy in exceeding sales goals/quota and generating $5k+ from signing clients up for training. I also developed training programs focused on organizational expectations, coached and mentored the team to deliver customer service excellence, built strong customer relationships, evaluated performance, and maintained accountability.

New York, United States

My role as a Senior Brand Representative has provided me with a huge platform to maintain a positive image of the brand and build a lasting relationship with customers by contacting and following up on purchases. I received, opened, and unpacked merchandise and offered honest and confident feedback to customers regarding merchandise. I significantly generated $4.5k+ in sales within four days by streamlining and strengthening the business-vendor relationship. With utmost dedication, I examined inventory and compared merchandise invoices to items received to ensure that shipments were correct. I set up displays on shelves and tables to attract potential customers and educated potential customers on the products. I also instrumentally trained and mentored new representatives who brought in revenue of $3.5k+ weekly for the company.

Associate'S Degree, Entrepreneurial And Small Business Operations

Bachelor'S Degree, Construction Management, 3.4

High School Diploma, General Studies