Ketaki Joshi Email & Phone Number

San Francisco, California, Us

Downtown Redwood City, California, Us

Downtown Redwood City, California, Us

Channel Product Manager - Messaging channels, Road map planning, business strategy, business plan• Product lead for onboarding, integration and management of Messaging Channels● Launched the world's first Chat Banking experience using WhatsApp Business API - a solution now used by over 120+ businesses globally, including top 3 banks in Africa● Created a new customer segment for WhatsApp Business API based on in-depth analysis of business performance and product performance KPIs and developed dashboards to track cross-functional KPIs. Developed company dashboard to enable tracking of customer onboarding, engagement and overall channel performance measurement● Responsible for developing business cases, pilot-runs and a scalable go-to-market strategy with leading messaging channels● Assisted the Operations and Procurement team to streamline the supply chain globally (30+ countries) and reduce the on-hand inventory of short codes and long codes by 15% YoY

Downtown Redwood City, California, Us

Led a global Technical Account Management team to provide solution assistance and develop long-term strategic relationships with heads of sales, sales support and solution engineering with our Top 50 customer● Developed a Customer Success handbook to streamline the on-boarding of enterprise-level customers and execute processes and best-practices to maintain high customer satisfaction● Captured new product requirements and provided detailed feedback to the Product team● Led the successful migration of 100+ customers to a new Clickatell product during the EOL phase increasing the overall GP significantly

Downtown Redwood City, California, Us

• Key technical advocate for 10 top revenue customers in North America – led successful solution API integration for customers in verticals like financial services, airlines/travel, healthcare, social media.• Oversee key customer technical escalations, incident management process, and monthly meetings with key customers in North American region.• Present bi-weekly key customer status reports for business analysis, forecast/revenue projection, growth and upsell opportunities to the Sales, Products and Executive Management team.• Led the cross functional quote to cash process project – responsible for approval of quotes, purchase orders, special pricing agreements.• Participate in monthly release cycle planning, UAT testing and post deploy customer support and training.

Downtown Redwood City, California, Us

• Played a key role in a team effort for seamless customer migration to next generation Clickatell Platform – closely involved in the migration planning, customer requirements gathering, developing customer usage documents for relevant teams and developing minor enhancements to the platform to meet the customer needs and preparing customer migration documents. • Worked closely with customer account managers, operations and support teams to resolve post-migration technical customer issues and platform maintenance.• Lead the successful development of Delisted Number Reporting project – Involved gathering and understanding the customer requirements, mobile market guidelines for delisted numbers and implementing the 3rd party API’s. • Worked extensively on the Web Services component of the application server, coordinating projects and providing with a near 24 hour development cycle with a team in Cape Town, South Africa office developing new features, resolving P1/P2/P3 bugs for increased customer satisfaction and product stability.• Participated in monthly release cycles, providing pre and post release testing support, filing bug reports if any and providing a detailed testing account.

Information Technology Services, University of San Francisco, CADeals with managing the university network and the various computers that are a part of it. Main tasks involved troubleshooting problems with computers , printers and other network-related components, and performing regular computer clean-ups, and re-images for the university owned computers.

Center for the Working Child, Tacna, PeruCreated a web-based registration form for the center as an alternative to using paper registration forms. This system was developed using PHP and connected to the database using phpMyAdmin

Ms, Internet Engineering

Bachelor Of Engineering, Computer Engineering

Education record