Ketan Joshi Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

● Provided level 2 software support and resolving technical customer problems by troubleshooting and developing complex SQL queries, stored procedures, triggers and cursors● Provided on-call support to critical software issues within SLA using Splunk, Salesforce and other tools

Toronto, Ontario, Canada

● Experience in creating dashboards and reports in MicroStrategy followed by support

Toronto, Canada Area

● Reconciled transactions and formulated reports for daily store sales as well as inventory counts ● Worked effectively with the entire team to ensure customer expectations were met or exceeded● Maintained knowledge of current sales, store promotions, and policies● Received Green card from mystery shoppers for customer service, twice.● Acknowledge by Manager for excellent customer service and job duties.

Toronto, Ontario, Canada

● Worked closely with software development and testing team members to implement robust integration processes to enhance functionality, scalability and performance● Initiated the use of confluence by Atlassian to help maintain scrum discussion and reports● Worked collaboratively with managers, developers, quality assurance team to resolve on-going issues● Recognized for increasing productivity by 11% for installing JIRA with the integration of Jenkins● Reviewed and modified coding to reduce frequent errors and improve performance

Toronto, Canada Area

● Providing technical support to the students from IT Service Desk as a part-time basis. ● Apart from them directing incoming/outgoing mails and updating student’s technical queries online.

Ahmedabad, Gujarat, India

● Troubleshooting various peripheral device such as printers, scanner, PC and laptops using Zoho Desk● Installed, configured, administered and provided troubleshooting Microsoft Windows Server, Windows Operating Systems and MS Office suite● Provided Excellent technical and operational support to customers over phone and email● Configured and monitored cisco routers and switches as per needs

Ahmedabad Area, India

● Designed, developed and maintained 106-table large, efficient, reliable and fast database using SQL code in MySQL; Collaborated with clients to collect data for designing a Relational Database model using UML● Provided top-quality user experience, best-in-class websites - design, development, deployment using waterfall SD model, agile methodology● Designed web pages to be compatible with top browsers, including Firefox, Chrome and Safari● Drafted and published page layouts and navigation tools that exceeded user expectations● Applied knowledge of JavaScript and Object-Oriented Programming to create successful designs● Strategized wireframes, site maps and content inventories to be used towards new website design

Database Application Developer, Pre-Business, Computer Science, Businesss, 3.5 Gpa

Master'S Degree, Information Technology

Activities and Societies: La Comapass - Event coordinatorSuccessfully coordinated this event in which, 52 national colleges had been.

Bachelor Of Science(Computer Application & Information Technology), Information Technology, A

12Th, Science A+B, First Class

Aissce, Cbse, A