Sue C. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

My main responsibilities include issue resolution, diagnosis, reproduction and escalation. In this role, our main duties are performed in Microsoft's SQL Server Management Studio. I have gained a deeper understanding and appreciation of the sheer size and complexity required of databases and servers for supporting a digital commerce platform, merchandising system and BI/reporting using MicroStrategy. I write and use SQL queries and scripts. Additionally, I review various logs to investigate an issue. This role also includes ensuring routine jobs/procedures are running properly. Some examples of our work include CRUD-ing data, reviewing ETL workflows, checking event logs, troubleshooting reports, reproducing client-reported issues and engaging required development teams. We use SalesForce and JIRA to support our clients. I strive to build relationships and trust with our clients by keeping open communication, reaching out to provide updates as often and as soon as possible.

Toronto, Canada Area

As a Co-op Technician, our role entailed various technical tasks such as imaging PCs, updating software and setting up equipment as needed. We worked closely with the Field Services Department to ensure equipment (projectors, monitors, PCs) throughout campus are fully functional. Additionally, we assisted faculty members, employees and students in-person, over the phone and through our email ticketing system Footprints. I have gained communication and problem solving skills as we interact with many people on a daily basis. I thoroughly enjoyed my role in technical support. I have also improved my trouble shooting skills as I listen, observe and decipher.

Orillia, Ontario

I am experienced in using a POS system, cashiering, taking inventory, ordering stock and updating social media accounts. I was also responsible for tax filing, expense/income/cash flow tracking and general operations. As an owner of a small business, I gained valuable skills in communication, organization and entrepreneurship.

Keswick, Ontario

I helped manage daily operations such as maintaining stock/inventory, counting the till and selecting items for daily specials. I was adaptable and performed cashier and server duties including addressing customer inquires, take-out orders and seating guests.

Shanghai, China

As part of the Talent Acquisition team at eBay Inc., I was familiar with the organization’s high standards of quality and excellence. With this in mind, I performed each and every one of my duties with outstanding attention to detail. I am experienced in full-cycle recruitment as well as the policies and procedures involved within each step of eBay’s recruitment process. This included applicant outreach, scheduling interviews, informing candidate of the status of their application as well as assisting in creating the offer package. In addition, I am familiar with the various sources in which eBay identifies and contacts potential applicants – LinkedIn, university recruitment initiatives, networking, outreach and HR/recruitment agencies. In screening candidates, I made sure I fully understand the skills and qualifications that the hiring manager is looking for in a candidate for the requisition and produce candidates that meet these requirements. I took note of the types of work environment a candidate has experience in, their level of proficiency in the required job functions and the passion they possess for an opportunity at eBay. I am proficient in using the BrassRing Application Tracking System for a wide variety of functions such as screening candidates, conducting background/reference checks, updating candidate status and logging interviewer feedback. Using my strong organizational capabilities, I updated each candidate’s information and hiring process status in a timely manner without compensating for accuracy. I am familiar with WorkDay HRIS system. Furthermore, I used eBay’s MyHR application to track requisitions as well as begin the new-hire onboarding process.

Markham, Ontario

I teach students ranging from Grades 1-4 in the subjects of Math and English with class sizes of approximately 20-25 students. I ensure the classroom promotes learning, safety and make full use of a wide range of teaching materials. I create an open environment where students feel no hesitation in asking me for help on a concept or lesson that they do not fully grasp. I encourage students to raise their hand to answer a question so as to promote active rather than passive learning. I work closely with the Principal and the Administrators to coordinate teaching materials, upcoming test/exam dates and lesson plans just to name a few – I prepare lesson plans based on students' needs and provide assistance to help students reach learning goals. I employ various methods in determining students' learning such as interactive lessons and quizzes.

Etobicoke, Ontario

I held the title of a Resume Consultant. I consistently ensured that all the resumes written for clients meet and exceed their expectations. I have gained a great amount of knowledge about the tips and pieces of advice to making a resume, cover letter and LinkedIn profile stand out above the rest. I understand what recruiters are looking for and made it a personal goal to address all of these requirements. In addition, I acquired important knowledge of various industries and positions through writing resumes, cover letters, Linkedin Profiles and applications. I wrote cover letters tailored specifically to a position a client is looking for to increase their chances of landing an interview. I understand the urgency many job seekers may have and I strived to complete orders quickly to give clients the best possible service. Producing generic resumes and cover letters with over-used words is something I actively avoided. I made sure each client was completely satisfied with their new resume and if they are not, I edited the resume until they were.

Toronto, Ontario

In this position, I was responsible for ensuring that we attract and retain top talent for the Parkbench team. This includes creating job descriptions, job tasks and responsibilities of various positions that needed to be filled. In doing this, a lot of preliminary research had to be conducted in terms of what the company requires as well as what the specific positions in the current job market entails. Conducting interviews was a major task for me as the human resources generalist. I was tasked with resume screening, resume shortlisting, scheduling interviews for in-person, phone and Skype and conducting the first round of interviews. Managing follow-ups with applicants who pass the first round of interviews required the use of my organizational skills. I was also personally responsible for managing official training documents, employment contracts, payroll and employee tax forms for the Canadian Revenue Agency. I took a leadership role in the on-boarding of new hires and making sure they had all the resources and knowledge they need to get started with Parkbench. This included creating their personal work email, teaching them how to use the website's 'back-end' as well as going through the training manual with them to tackle any questions or concerns. Lastly, I am versatile in being able to adapt to changes and shifts in responsibilities. I performed various administrative and support tasks such as client support, client invoicing and sales team support using SalesForce CRM. I am also adept in Wave Accounting and Xero accounting to manage invoices, finances, accounts and expenses for both the clients and the company.

Diploma, Computer Programming, 4.0

Database Management (SQL, PL/SQL, Oracle SQL Developer, relational database design) Data Warehousing (DB2, Microsoft SQL Server Management.

Honours Bachelor'S Degree, Human Resources Management

Activities and Societies: Peer Mentor Program Learning Skills Workshops