Li Cheng Yang Email & Phone Number

Toronto, Ontario, Canada

North York, Ontario, Canada

Provided support to SDM stores via phone/email for issues related to logistics, promotions, planograms, and products.Daily use: CPMS, SAP, Dallas, Outlook, OneDrive, Delivery Schedule, Excel, Claims,Word, ServiceNow.Maintained service request goals including turnaround times for emails, calls and special requests.Escalated issues to Category Management and other external departments

Markham, Ontario, Canada

Performing laptop troubleshooting and repairing laptop components including hardware, screens and other equipmentRebuilding, assembling, and configuring laptops/peripherals (input and output devices) according to required specifications Experienced in testing, development and compilation of operational data Fully trained a total of 5 employees

Toronto, Canada Area

Ensuring correct items and quantities are packed and delivered to clients Able to lift heavy boxes and products – occasionally up/downstairs Conversing with clients using customer service and communication skills

Gravenhurst, Ontario, Canada

Experience in using a POS system, cashiering, taking inventory, ordering stock and updating social media accountsMaking sure correct amount of stock is ordered each week from suppliers Efficiently and effectively using problem solving skills to address customer inquiries Conversing with both regulars and new customers to ensure repeat business