Jamie Moore Email & Phone Number

Warwickshire, England, United Kingdom

Manging the architecture team within Systal, ensuring projects are delivered within timescales & budget, performing reviews and ensuring work is distributed amongst the team. Also ensuring new areas are explored, technologies tested and proved fit for use. Working with suppliers & customers to deliver new technolgies, solutions and also be at the "bleeding edge" for network/storage & compute.

London, United Kingdom

Customer facing Architect for IBM & AT&T's outsourcing customers, solutioning full end to end requirements from networks through to firewalls, load balancers and interconnections with WAN & other LAN's.This includes meeting with the customer, discussing requirements and new solutions. Also advising on new technologies and products.

Architect for all new & End Of Life replacement network projects - from Wireless Network installs through to whole new site networks supporting IBM’s requirements and provide advice on meeting installation requirements within different environments

Audited and maintained IBM Campus Networks to correct internal and external EMEA StandardsResponsible for ensuring local resources were able to install and maintain networks across a number of EMEA regionsDesigned and developed the networks from IBM Network Standards

Implemented network, print, server and `Back-End' related projects across the UK and EuropeSuccessfully delivered on time and budget, the installation of country IT infrastructure components and servicesManaged stakeholder expectations and maintained regular communication

Led the Internal Network Support Competency within UK DSISAchieved a consistent and high standard of support across the UKChecking that the team is following correct processes and procedures, and that all problems and issues are highlighted to the correct groups across EMEAUse the Change and Problem Management process fully and correctly and are aware of escalation proceduresSupporting the team as they make changes to their networks and helping them with fault diagnosis and resolution

· Ensured the Warwick location received excellent On-Site Support. · Frontline customer support, escalating any concerns through the correct channels · Managed the Warwick Team, focusing on delivering a quality service and meeting the required customer satisfaction levelsWarwick On-Site Support

Supported all PC, Dumb Terminals, Printers and scanners within the Warwick LocationProvided LAN Administration tasks to the Warwick Site (adding / removing users, updating resources etc)

Worked with in various parts of the Warwick Location including:Post room with sorting and delivering mail & parcels etcBusiness Support dealing with customer invoicesProcord dealing with Facilities ManagementProviding Technical Support for particular groups and then moving onto supporting the whole locationSkillsMS Projects Campus Network Design Team Leading MentoringMicrosoft Office/Visio Wireless Networking Project Management Windows Operating SystemsLotus Notes Website Design & Creating End to End IT Support (Desktop & Server)